Associate, Revenue (10 Month Contract)

Associate, Revenue

(Job ID# 2025.66T)

(CUPE 905.03.17)

Department: Office of the Deputy CAO

Division: Tax and Revenue

Location: Civic Centre

Status: Temporary, Full Time (10 Month Contract)

Hours of Work: 35 hours per week

Number of Positions: 1

Wage Range: $31.58 per hour

Date Posted: July 9, 2025

Date Closing: July 23, 2025

Come work with us!

Employment with the Town of Georgina offers an opportunity to make a positive difference in our community. We are a progressive, forward-thinking organization focused on continuous improvement, innovation and providing exceptional customer service. We offer a collaborative team environment and an excellent place to take charge of your career.

Position Purpose:

Responsible for providing a broad range of revenue related activities including performing administrative tasks and providing specialized information to the public and other staff on a variety of services, including Property Taxes, Utility Billing, Water/Waste Water and other services applicable. Associates will also be required to backup Customer Service Associates when required. For full details and qualifications, please see attached job description.

Minimum Qualifications

• Two (2) year community college diploma in a related discipline from a recognized provincial college/ institution of learning;
• Minimum of two (2) years’ experience in a high value/multi-function customer service or revenue environment including demonstrated knowledge of Municipal Tax and Revenue functions and cash handling experience required. Municipal customer service experience is preferred;
• Exceptional customer service and communication skills; both written and verbal;
• Police Criminal Record Check deemed as satisfactory by the Town

How to apply

Qualified applicants are invited to submit a resume and cover letter. Please apply by visiting the www.georgina.ca/careers no later than 11:59 pm on the closing date. The assessment process may include a practical test and/or interview.

Committed to diversity and a barrier-free environment

The Town of Georgina is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process, ensuring that all applicants have equitable access to employment opportunities. As we grow, it’s important that our workforce reflects the diversity and experiences of the citizens we serve. We respect, encourage, and celebrate diversity. We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Team if you require an accommodation(s) and we will work with you to meet your needs throughout any stage of the process. Please be advised that this information will be treated in a confidential manner.

JOB DESCRIPTION

Job Title: Associate, Revenue

Job No. #93

Department: Office of The Deputy CAO

Division: Tax and Revenue

Date Prepared: January 2022

PRIMARY FUNCTION:

Responsible for providing a broad range of revenue related activities including performing administrative tasks and providing specialized information to the public and other staff on a variety of services, including Property Taxes, Utility Billing, Water/Waste Water and other services applicable. Associates will also be required to backup Customer Service Associates when required.

SUPERVISION RECEIVED:

Direct: Manager, Taxation and Revenue

Indirect: Supervisor, Tax and Revenue

DIRECTION EXERCISED:

None

WORKING PROCEDURES:

• Provides guidance and information to customers on complex revenue inquiries and concerns and responds to requests and updates service requests to reflect such information as action taken, resolution achieved, or further action required.
• Maintains and fosters open communication and cooperation with internal business units to provide continuity of service and optimum service delivery in accordance with processes, regulations and procedures.
• Acts as a point of contact for revenue escalations.
• Acts as the primary point of contact for lenders as it related to tax payments
• Assists other divisions as required
• Assists customers in the completion of various forms applications and calculations relating to Revenue services.
• Provides expertise to Service Georgina Associates regarding tax and water accounts
• Composes and/or types professional and accurate email responses as well as routine correspondence of a general departmental nature as required.
• Maintains and updates tax and water account information including but not limited to, pre-authorized payment applications, ownership changes and address changes.
• Prepares tax and water adjustments including interest adjustments, refund requests and transfers as necessary.
• Processes payments relating to all divisional functions including pre-authorized payment plan accounts, returned payments, etc.
• Provides back up for balancing daily cash drawer and prepares deposit for bank and required system reports.
• Prepares and posts bulk tax and water payment batches as required.
• Responsible for the maintenance of the tax and water roll and data files.
• Researches active ownership and address information.
• Assists with bulk outgoing mail.
• Provides back up Service Georgina coverage
• Follows up as necessary on unresolved revenue related issues and requests, occasionally requiring interactions over several weeks; advises Supervisor if accelerated action is required.
• Handles customer inquiries including complaints in a mature, calm, professional manner and escalates/refers as appropriate.
• Makes suggestions for process and information improvements and updates.
• Provides input into the development of and the continuous improvement of user-friendly processes related to the Tax and Revenue portfolio, including participation in professional development, communication meetings and training programs to support continuous improvement in customer service delivery.
• Participates team projects and/or activities as assigned. Partners with various departments to streamline processes, enhance services.
• Maintains confidentiality of information accessed in accordance with Town policy and procedure.
• Performs other related duties as assigned.

The above statements reflect the general duties considered necessary to describe the principal functions and duties of the position and will not be construed to as a detailed description of work requirements that may be inherent in the job.

SKILL/KNOWLEDGE REQUIREMENTS:

• Two (2) year community college diploma in a related discipline from a recognized provincial college/ institution of learning.
• Completion of the MAP program through the AMCTO or the MTAP through the OMTRA is considered an asset
• Minimum of two (2) years’ experience in a high value/multi-function customer service or revenue environment including demonstrated knowledge of Municipal Tax and Revenue functions and cash handling experience required. Municipal customer service experience is preferred.
• Exceptional customer service and communication skills; both written and verbal.
• Excellent interpersonal, public relations, researching, organizational, analytical and problem/complaint resolution skills and the ability to respond appropriately to sensitive inquiries and/or irate customers.
• Ability to deal courteously, effectively and confidentially with tact and diplomacy with the public, all levels of staff, community groups, agencies/organizations, other levels of government and other departmental contacts.
• Ability to find information and provide customers with answers quickly and accurately while using multiple internal resources.
• Ability to meet the needs of diverse clients with a focus on a fair outcome and a positive customer experience.
• Ability to meet or exceed Corporate Customer Service performance metrics (i.e. call transfer rates, accuracy of call handling and documentation, cash processing, etc.)
• Ability to multi-task and maintain focus in a fast-paced and frequently distracting environment including prioritizing incoming calls and tasks to meet established customer service levels.
• Proficiency and experience in the use of computers including: intermediate knowledge of Microsoft Excel, Word, Outlook and Access, database programs, Internet, financial software, registration and booking software, social media platforms and other associated software; as well as the ability to organize files electronically and use voice mail systems.
• Must be able to operate multiple systems concurrently, including but not limited to; multiple software applications, radio/dispatching consoles, and telephone hardware. Ability to learn new software programs easily.
• Highly developed attention to detail for problem resolution and data entry accuracy.
• Must be reliable with good attitude and have a demonstrated ability to participate as an effective team member.
• Must have the ability to support and project profession values compatible with the organization.
• Availability to work a flexible work week or scheduled/unscheduled overtime as required.
• Submission of a satisfactory Criminal Record Check
• Up to one (1) year period of adjustment, orientation, and adaptation on the job.