Izaan Travel Co.
Website:
izaantravels.com
Job details:
Company Description Izaan Travel is a leading destination management company providing comprehensive travel services across worldwide locations. The company offers a broad range of solutions including hotels, apartments, villas, air tickets, visas, and customized holiday packages. Services also cover rail Europe, cruises, luxury trains, tours and transfers, Ayurveda and honeymoon packages, and adventure tours. Izaan Travel additionally specializes in M.I.C.E (Meetings, Incentives, Conferences, and Exhibitions), catering to both leisure and corporate travelers. The organization focuses on tailored, high-quality travel experiences for diverse client needs.
Role Description The Tours and Travel Executive role is a full-time, on-site position based in Mira Bhayandar. The executive will handle inquiries for domestic and international travel, prepare detailed itineraries, and create customized holiday and tour packages according to client preferences and budgets. Daily responsibilities include coordinating bookings for flights, hotels, transfers, cruises, trains, and activities, as well as managing visa documentation and travel insurance requirements. The role involves maintaining accurate records, updating booking systems, and ensuring timely communication with clients and vendors. The executive will also support post-booking services, address changes or issues, and contribute to sales targets and customer satisfaction through proactive follow-up and service quality.
Qualifications
- Strong knowledge of domestic and international destinations, travel products (flights, hotels, cruises, trains), and package creation.
- Experience using travel booking platforms, GDS or similar systems, and proficiency with MS Office and online research tools.
- Excellent communication and customer service skills, with the ability to explain options clearly and handle queries and complaints professionally.
- Good organizational and time management abilities, including attention to detail and accurate documentation for bookings and visas.
- Sales and negotiation skills, with an aptitude for upselling services and working towards individual and team targets.
- Ability to work collaboratively with colleagues and vendors, while being self-motivated to manage tasks independently on-site.
- Prior experience in tours and travel, hospitality, or destination management is preferred; familiarity with M.I.C.E services is an advantage.
- Relevant diploma or degree in Travel and Tourism, Hospitality Management, Business, or a related field is beneficial.
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