People & Organisational Development Manager (Job Share)

MAIN DUTIES

The Job Holder will be responsible for the following areas and activities:

People & Organisational Development (OD)

• Work with the Head of People & OD to:

1. oversee and manage the recruitment processes end-to-end to attract top talent ensuring the best fit for the organisation.
2. manage any organisational change successfully following all relevant protocols and processes.
3. develop, review, and implement People strategies, plans, policies, processes and procedures to ensure they are fit for purpose and support service delivery objectives.

• Contribute to and support delivery of the OD programme to achieve Operating Plan objectives and support organisational values.
• Advise and coach Managers and Senior Leaders to enable them to operate effectively in the changing world of work.
• Work in collaboration with the IT and Digital Teams to maximise the opportunities provided by technology to improve productivity within the People & OD function.
• Take a lead role in the procurement and onboarding of a new Human Resources Information System (HRIS).
• Provide professional advice to Managers and Senior Leaders on all People & OD matters, ensuring a healthy balance of support and challenge, as well as sound decision making to ensure positive outcomes.
• Drive a culture of high performance, ensuring performance management systems and processes underpin a culture of developing talent and that employees have every opportunity to succeed and develop professionally.
• Develop and maintain Tourism NI policies and processes within the remit of the post, ensuring compliance with statutory and best practice requirements.
• Provide specialist advice and guidance to Managers and Senior Leaders on the implementation of Tourism NI Policy and Procedure e.g., absence management, disciplinary and grievance procedures etc.
• Oversee and monitor the effectiveness of the annual Performance Management process, offering support and guidance where appropriate.
• Support Managers and Senior Leaders in the development, implementation and evaluation of team and individual learning and development plans including delivery of the mandatory training programme.
• Oversee the implementation of absence management processes within the organisation, ensuring that sickness absence is managed effectively and in accordance with agreed procedures and targets.
• Ensure accurate and efficient processing of personnel information for payroll and collaborate with the Finance unit on all pay and reward matters. Assist with the development and implementation of an appropriate employee relations framework and support a culture of collaborative working with the Trade Union (NIPSA).
• Analyse and report on People & OD metrics providing the Senior Management Team with up-to-date information and meaningful data to support decision making.
• Take a lead role in Health & Wellbeing initiatives and projects to support Tourism NI employee wellbeing.

Facilities Management

• Oversee the effective day to day running of the Tourism NI Offices including facilities, hospitality, health & safety, and overall employee experience.
• Manage and monitor appropriate budget management mechanisms for facilities management related costs, matters and activities.
• Ensure Tourism NI’s employer health & safety obligations are met whilst keeping the employee experience at the centre of any change.
• Support line managers to ensure hybrid working is effectively implemented.

People and Unit Management

The Job Holder will manage a team of people and will ensure that the following are in place:

• Unit Operating and Learning and Development Plans.
• Regular team meetings to facilitate communication of organisation and team goals and performance to contribute to the achievement of Tourism NI’s strategic objectives.
• Performance reviews, personal action and development plans with agreed key performance indicators for all team members to ensure personal and professional development.
• Coaching and mentoring of the team in managing their key projects and in engaging proactively with stakeholders.
• Budget management and control systems to ensure that the Unit spend is tightly controlled and within agreed budget.

Governance and Reporting

Comply with all aspects of organisation policy and programme management and promote good governance within the team. Specifically:

• Regularly review the status of all projects within the area, ensuring all issues are being addressed, submit status reports on time and brief team members on key objectives.
• Define all roles and responsibilities clearly across the People & OD team and oversee the delivery of these duties.
• Proactively monitor the activities across the Unit to ensure continued alignment with corporate strategy.
• Complete financial and legislative returns, as required, ensuring information is accurate, submitted on time and adequate backup information is retained for audit purposes.

Additional Duties

• Provide briefing material, draft responses and reports/emails as and when required by Tourism NI’s Senior Management Team, the Board, the Department for the Economy, the Northern Ireland Assembly and members of the tourism industry / public within the specified timelines and in an appropriate format.
• Provide cover for the Head of People & OD to include decision making and attending meetings in their absence.
• Attend training as and when required and keep abreast of current developments in your area of work.
• Ensure Unit records are maintained, stored and disposed of in accordance with Tourism NI’s Policy making appropriate use of record management systems including Microsoft Teams and SharePoint.
• Be committed to delivering an efficient and effective service through the job-share arrangement and respect the Job Share Charter.
• Any other relevant duties required by Tourism NI management.

PERSON SPECIFICATION

ESSENTIAL CRITERIA – EDUCATION/QUALIFICATIONS & EXPERIENCE

Option 1

i. A relevant sixth-level qualification (undergraduate degree) as detailed in the qualification framework attached

AND

ii. 2 years’ management experience within a Human Resources function, providing professional advice and guidance on a range of workforce issues

AND

iii. Associate Membership of the CIPD.

OR

Option 2

i. 4 years’ management experience within a Human Resources function, providing professional advice and guidance on a range of workforce issues

AND

ii. Associate Membership of the CIPD.

ESSENTIAL CRITERIA - Personal Effectiveness:

The Job Holder must also demonstrate from their experience, a high standard of effectiveness in the following areas:

1) A proven track record in the delivery of core HR functions in a demanding professional environment to include:

a)Employee resourcing;

b)Employee relations, including absence management

c)The management of organisational change

2) Ability to direct, lead and motivate a team to achieve high performance including contributing to strategy development and implementation.

3) Excellent project and budget management skills including the ability to plan and organise and manage tasks and people to ensure that tight deadlines and customer expectations are met.

4) Adaptable and results focussed - ability to work in a dynamic, flexible and continually changing environment and willingness to work collaboratively.

5) Commitment to continuous improvement of People Services.

6) Strong people focus – ability to engage, influence and build effective relationships with Senior Leaders, Employees and Trade Unions.