People Operations Manager

Join Us as Our People Hero 🚀🌎

📌 Job Title: People Operations Manager

📍 Office Location: Usaquén, Colombia.

⏳ Schedule: Monday - Friday, 9 AM - 6 PM (4 days in office, Tuesdays work from home).

Contract Type: Contrato a término indefinido" (indefinite-term contract).

Who We Are

TourHero is a social travel platform revolutionising how people explore the world together. We connect adventure-seekers with unique, curated trips designed to bring communities together and create unforgettable experiences.

Our Community:

🗺️ TourHeroes – Passionate travelers who craft and lead experiences.

✈️ Travellers – Adventurers ready to join curated trips and make new connections.

🏖️ Operators – Local partners offering authentic, immersive activities.

We are an early-stage startup, backed by Sequoia Capital & Lightspeed—the same investors behind Google, WhatsApp, Airbnb, Nvidia, and TikTok. As we scale, we’re building a driven, high-impact team to bring our vision to life.

We’re looking for someone with an entrepreneurial mindset, ready to take on challenges, think outside the box, and make a real impact. If you thrive in a fast-paced environment and love pushing boundaries, this could be the perfect opportunity for you!

Our Founders:

👤Tushar Khandelwal

👤Jann Wong

👤Viren Shetty

The Role

As TourHero grows, so does our team — especially in Bogotá, our fastest-growing office. We’re looking for a People Operations Manager who will be the heartbeat of the employee experience in Colombia. This is a dynamic, hands-on role where you’ll wear many hats: from office and onboarding management to employee relations, compliance, and project support. You’ll be the go-to person for our Bogotá team, working closely with our global People & Talent function to ensure a smooth, people-first operation as we scale.

This is a great opportunity for someone who thrives in a fast-paced environment, loves building structure, and genuinely cares about creating an outstanding workplace experience.

🌟 What You’ll Be Doing

🏢 Office Management

• Act as the People point of contact for our Bogotá office and local employees

• Manage office supplies, equipment, and desk setups

• Coordinate with building management and external vendors

• Support with organising office events (e.g. birthdays, socials, team gatherings)

🤝 Employee Relations & Engagement

• Be the first point of contact for employee feedback, concerns, and issues

• Support managers with employee-related matters, including ER cases

• Maintain accurate and confidential ER documentation

• Provide coaching and support to employees as needed

• Help design and run employee engagement and pulse surveys

• Partner with managers to roll out culture and engagement initiatives

• Monitor and flag retention risks

🛠️ HR Systems & Tools

• Help set up and manage HR tools (e.g. HRIS, ATS, internal trackers)

• Maintain clean and accurate employee records and documentation

• Support with evaluating and rolling out new HR systems as the company grows

📚 People Policies & Compliance

• Assist in implementing and maintaining local HR policies

• Help manage and update the employee handbook

• Stay up to date with Colombian labor laws and track relevant changes

• Oversee and track employee sick leave, time off, and vacation requests

• Ensure compliance with local regulations and internal policies

• Support with contract creation and review for Colombian employees

👋 Pre-Onboarding & Onboarding

• Coordinate with managers on pre-onboarding tasks (accounts, equipment, documentation)

• Send welcome emails and pre-boarding instructions

• Run the full onboarding process for Bogotá-based employees

• Help develop and improve onboarding practices for different teams

• Support manager onboarding training and documentation

🎯 Recruitment Support

• Support the Talent team with interview coordination, candidate communication, and scheduling (when needed)

• Help ensure a great candidate experience locally

💰 Payroll Support

• Liaise with the finance team on payroll-related questions and processes

• Track and manage relevant employee data for accurate payroll execution

🧩 Founder Support & Project Work

• Support the founder and leadership team with People-related projects as needed (e.g. office moves, local initiatives, policy rollouts)

✅ The Ideal Profile

• You have 5+ years of experience in People Operations, HR Generalist, or Office/People Management roles

• You’re confident managing employee relations and providing day-to-day support to managers

• You’re familiar with Colombian labor laws and compliance requirements

• You’ve run onboarding processes before and know how to make new hires feel welcomed and supported

• You’re organised, proactive, and not afraid to take ownership — if something needs doing, you do it

• You’re a great communicator, both in Spanish and English

• You enjoy working in-office with a team, but you’re also self-sufficient and can manage your time well

• You thrive in a startup environment where things move fast and no two days are the same

• You genuinely care about people and want to create a great employee experience

Benefits:

🌴 40 Days of Annual Leave – Includes bank holidays, giving you the flexibility to use them when it suits you.

🌍 Work From Anywhere – 15 days per year to set up your office anywhere in the world.

🏥 Health Coverage – SafetyWing health insurance with global coverage across 180+ countries.

📈 Equity – Stock options after your probation period, making you a stakeholder in our journey.

💻 Tech Budget – $200 USD for any additional equipment you need.