About the role
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Operations · Bogotá **Operations Associate**
**Join us as an Operations Associate and help design unforgettable travel experiences! You’ll work with top suppliers, tailor unique itineraries, and ensure every detail is spot on.**
**Join Us as Our Operations Hero 🚀🌎**
TourHero is a social travel platform that enables anyone to meet like-minded individuals through unforgettable journeys, bringing us closer as humans, one journey at a time . We're building an online marketplace to help plan unique epic adventures that enables travellers to meet other like-minded new people during their trips.
**Our Community**
🗺️ **TourHeroes**
Our fellow trip organisers, who design unique travel experiences through our platform setting the vibe, and curating the community.
✈️**Travellers**
Individuals who are ready to embark on curated adventures designed by our passionate ‘TourHeroes’, eager to forge connections and create lasting memories.
🏖️**Operators**
Local partners who collaborate with TourHero, offering unique activities that immerse travellers in the heart of their communities.
**The role**
As an Operations Associate at TourHero, you’ll be at the heart of our operations team, creating unforgettable travel experiences for our global customers. You’ll collaborate with our TourHeroes, matching them with suppliers and operators to build highly customised itineraries across various clusters (Wellness, MBA, etc.). From coordinating trip details to ensuring a smooth customer journey, your role is essential in driving the success and growth of our business.
**What you’ll be doing**
* Transform customer briefs into seamless travel experiences.
* Coordinate with operators to meticulously plan and execute trips.
* Collaborate with the CX team to proactively resolve and prevent customer issues.
* Conduct detailed consultative calls to understand and document clients’ travel needs and budgets.
* Oversee reservations, special requests, and payments efficiently.
* Finalise and verify detailed itineraries, ensuring all documentation is accurate and complete.
* Maintain clear and efficient communication with TourHeroes, travellers, and operators to foster long-lasting client relationships.
**The ideal profile**
* 1-3 years of experience in travel, marketing, customer experience, business, or related fields is a bonus
* Exceptional organisational skills with a keen eye for detail
* Proven ability to meet goals and KPIs within deadlines
* Creative problem-solver who excels in improving processes and strategies
* Capable of managing multiple tasks efficiently
* Excellent verbal and written communication skills in English and Spanish
* Strong project management skills
* Outstanding customer service abilities
**Become a Hero**
📍 **Location:** Bogota, Colombia + offices in London, UK and New York, USA
☕ **Office policy:** 4 days per week in office
📈 **Equity:** RSUs are given to all employees
☀️ **Holiday:** 40 days holiday (including bank holidays)
🌍 **Remote working:** 15 days work from anywhere
🩺 **Health insurance:** Comprehensive health coverage
🐕 Dog friendly office
Operations · Bogotá **Operations Associate**
**Join us as an Operations Associate and help design unforgettable travel experiences! You’ll work with top suppliers, tailor unique itineraries, and ensure every detail is spot on.**
Did you mean - You visit our Career Site (you being a “Visitor”)
- You connect with us via our Career Site, to create a profile with us and receive information about current or future vacancies with us (you being a “Connecting Candidate”)
- You apply for a position with us, via our Career Site or a third party service (you being an ”Applying Candidate”)
- We collect information about you from other parties, sites and services, since we believe your profile is of interest for our current or future vacancies (you being a “Sourced Candidate”)
- We receive information about you from our employees or partners, since they believe your profile is of interest for our current or future vacancies (you being a “Referred Candidate”)
- We receive information about you from a Candidate, who lists you as their reference (you being a “Reference”).
* **Device information** - If you visit our Career Site, we will collect information about your device, such as IP address, browser type and version, session behaviour, traffic source, screen resolution, preferred language, geographic location, operating system and device settings/usage.
* **Technical and statistical data** - If you visit our Career Site, we will collect technical and statistical data about your use of the site, such as information about which URLs you visit, and your activity on the site.
* **Communications data** - We will collect and store your communication with us, including the information you provided in the communication. This may include the content of emails, video recordings, messages on social media, the information you add to your account with us, surveys, etc.
* **Contact details** - Such as your name, email address, telephone number and physical address.
* **Data from interviews, assessments and other information from the recruitment process** - Such as notes from interviews with you, assessments and tests made, salary requirements.
* **Information in your application** - Such as your CV, cover letter, work samples, references, letters of recommendation and education.
* **Information in your public profile** - Meaning the information we collect about you from public sources related to your professional experience, such as LinkedIn or the website of your current employer.
* **Information provided by references** - Meaning the information we receive from our employees or partners who refer you to us, or by the persons you have listed as your references.
* **From public sources.** We may collect personal data about you from public sources, such as LinkedIn or the website of your current employer.
* **From our references.** We may receive information about you from our employees or partners (such as recruitment service providers), when they believe your profile is of interest for our current or future vacancies.
* **From your references.** If you provide us with references, we may collect information about you from them.
* **Data we create ourselves or in cooperation with you.** Information about your application and profile is usually created by us, or by us in cooperation with you, during the recruitment process. This may for example include notes from interviews with you, assessments and tests made.
**Privacy policy for the TourHero employer branding and recruitment**
Date of publication: 07-06-2024
We at TourHero manage our employer branding and recruitment process through our (the “Career Site”), and by using a related applicant tracking system.
In this privacy policy, we explain how we process your personal data if:
This privacy policy also describes what rights you have when we process your personal data, and how you can exercise these rights.
When we use the term “Candidate” in this privacy policy, we are referring to each of Connecting Candidates; Applying Candidates; Sourced Candidates; and Referred Candidates, unless it’s stated otherwise.
**1. About processing of personal data**
Personal data is all information that can be directly or indirectly linked to a living, physical person. Examples of personal data are: name, e-mail address, telephone number and IP address. Processing of personal data is any automated use of personal data - such as collecting, creating, analyzing, sharing, and deleting personal data.
There are laws and regulations on how companies may process personal data, so-called data protection laws. Different data protection laws apply to different types of use of personal data, and in different parts of the world. An example of a data protection law that is relevant for our use of your personal data, as desc
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