Nature Explorers India
Website:
natureexplorers.in
Job details:
JOB DESCRIPTION – TOUR SALES CONSULTANT
Nature Explorers India (NEI)
Position: Tour Sales Consultant
Department: Sales
Reporting To: Sales Head & Reporting Director
Employment Type: Full-time
Location: Mulund West, Mumbai
Compensation: As per experience and skills
1. Role Overview
The Tour Sales Consultant will be responsible for converting qualified leads into confirmed tour bookings for Nature Explorers India (NEI), specialising in wildlife and nature-based travel experiences.
This is a sales conversion and closing role, not a telecalling or cold-calling profile. The Client Relationship & Experience Manager will manage the pre-sales process, including initial customer interaction, understanding travel requirements, and qualifying leads. The Tour Sales Consultant will take over qualified leads and drive them towards booking confirmation through effective sales conversations, customised proposals, negotiation, objection handling, and timely follow-ups.
The role requires strong sales acumen, customer understanding, ownership of conversion targets, and the ability to maximise revenue and Gross Profit (GP).
2. Key Responsibilities
A. Sales Conversion & Gross Profit Achievement
• Take ownership of qualified leads received from the Client Relationship & Experience Manager and convert them into confirmed bookings.
• Understand the customer's travel requirements, preferences, budget, and decision-making factors from the pre-sales handover.
• Recommend suitable wildlife tours, safaris, and customised nature travel experiences.
• Present tour proposals, itineraries, inclusions, and pricing effectively to help customers make informed decisions.
• Handle sales discussions, negotiations, objections, and customer concerns to close bookings.
• Achieve assigned monthly sales and Gross Profit targets.
• Identify opportunities for upgrades, add-on experiences, and higher-value bookings while maintaining profitability.
B. Lead Conversion & Follow-up Management
• Work exclusively on qualified leads rather than cold calling or generating enquiries through telecalling.
• Follow up with assigned prospects consistently until the booking is confirmed or the lead is appropriately closed.
• Understand customer hesitation and identify the reasons preventing conversion.
• Build customer confidence by explaining the value, uniqueness, and benefits of NEI's tour experiences.
• Ensure no qualified sales opportunity is lost due to delayed follow-ups, ineffective communication, or lack of ownership.
• Maintain accurate updates on lead status, next steps, and expected closure dates.
C. Customer Engagement & Relationship Building
• Build trust with prospective customers through personalised sales conversations and professional communication.
• Address questions related to tour itineraries, pricing, inclusions, wildlife experiences, and booking terms.
• Provide relevant information to support the customer's booking decision without making inaccurate commitments.
• Coordinate with the Client Relationship & Experience Manager whenever additional customer background or pre-sales information is required.
• Maintain a positive customer experience throughout the sales and booking confirmation process.
• Encourage repeat bookings and referrals through effective relationship management.
D. Coordination with Operations
• Coordinate with the Operations Team to verify tour availability, itinerary feasibility, inclusions, and other operational details before confirming commitments.
• Ensure customer requirements and special requests are accurately communicated.
• Complete a proper handover of confirmed bookings, including customer details, agreed pricing, payment status, and special requirements.
• Coordinate with the concerned teams to resolve booking-related queries or issues.
• Ensure a smooth transition from sales closure to tour execution.
E. Sales Reporting & Performance Tracking
• Maintain updated records of assigned qualified leads, follow-ups, quotations, negotiations, and booking status in the designated CRM.
• Track lead-to-booking conversion ratios, sales closures, revenue, and Gross Profit.
• Submit regular sales performance updates to the Sales Head.
• Analyse lost leads and identify reasons for non-conversion.
• Share feedback on lead quality, customer objections, pricing concerns, and market trends with the Client Relationship & Experience Manager and Sales Head.
• Identify opportunities to improve sales closure rates and profitability.
F. Continuous Learning & Improvement
• Develop in-depth knowledge of NEI's wildlife destinations, tour packages, itineraries, and customer segments.
• Continuously improve negotiation, objection-handling, presentation, and closing skills.
• Participate in sales reviews, training sessions, and performance improvement discussions.
• Understand customer buying behaviour and apply appropriate sales strategies.
• Take ownership of individual performance and proactively work towards achieving assigned targets.
3. Key Expectations
• Strong ownership of assigned qualified leads and booking conversions.
• Excellent sales, negotiation, persuasion, and closing skills.
• Consistent follow-ups and a result-oriented approach.
• Ability to maintain profitability while achieving sales targets.
• Clear communication and effective coordination with internal teams.
• Proactive problem-solving and accountability for sales outcomes.
• Commitment to customer satisfaction and accurate communication.
4. Performance Indicators (KPIs)
• Monthly sales and Gross Profit achievement.
• Qualified lead-to-booking conversion ratio.
• Number and value of confirmed bookings.
• Follow-up effectiveness and closure turnaround time.
• Profitability and GP per booking.
• Lost-lead analysis and improvement in conversion rates.
• Customer satisfaction and booking experience.
• Accuracy of CRM updates and sales reporting.
• Timely handover of confirmed bookings to Operations.
5. Skills & Qualifications
• Graduate in any discipline; Travel and Tourism or Hospitality qualifications will be an advantage.
• Prior experience in sales, tour sales, travel consulting, or closing qualified leads is preferred.
• Strong communication, negotiation, persuasion, and objection-handling skills.
• Ability to understand customer needs and recommend suitable travel experiences.
• Good knowledge of CRM systems, spreadsheets, and sales tracking tools.
• Strong target orientation, accountability, and customer-centricity.
• Passion for wildlife, nature, and travel will be an advantage.
6. Preferred Traits
• A confident closer who can convert opportunities into business.
• Proactive, persistent, and focused on results.
• Strong commercial understanding and profitability mind-set.
• Customer-focused with excellent relationship-building skills.
• Organised, accountable, and committed to continuous improvement.
IMPORTANT:
• Minimum of 1 to 3 years’ experience in tourism Sales & Operations.
• Full time job
• Job location: Nirmal Corporate Centre, Mulund West
• Probation for 3 months
• Monday to Saturday 10 am to 7 pm. Sunday off. Monthly All Saturday’s Half Days – 10am to 3:30pm.
• Salary - As per currently drawn and industry standards. Our preferred bracket is 25k - 40k per month
Join Nature Explorers India and turn qualified travel enquiries into unforgettable wildlife and nature experiences.
Click on Apply to know more.