About the role
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<div><strong>Benefits:</strong></div>
<ul>
<li>401(k) matching</li>
<li>Bonus based on performance</li>
<li>Company parties</li>
<li>Health insurance</li>
<li>Paid time off</li>
<li>Training & development</li>
</ul>
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<div><strong>About Touching Hearts at Home:</strong></div><div>Touching Hearts at Home is an award-winning provider of in-home senior care services in Upstate, NY. Since 2007, Touching Hearts NY has been committed to empowering older adults to age in place and avoid hospitalization by providing non-medical companion care services, including dementia care, homemaker services, transportation, meal planning and meal preparation. </div><div><strong> </strong></div><div><strong>Position Overview:</strong></div><div>The Community Relations Manager plays a vital role in meeting sales targets and achieving organizational growth by cultivating partnerships, generating leads, and enhancing the company’s reputation within the community. </div><div> </div><div><strong>Responsibilities:</strong></div><div>· Identify, develop and maintain a pipeline of referral relationships with individuals and groups at senior living communities, rehab facilities, hospitals, senior service providers, senior care professionals, and health care providers.</div><div>· Conduct cold calls, drop-in meetings, presentations, and other sales or community outreach related activities. </div><div>· Ensure delivery and placement of Touching Hearts literature in places where seniors and their families frequently seek services for seniors; deliver promotional items.</div><div>· Field incoming client referrals and inquiries </div><div>· Network “within a case,” i.e., leverage contacts among our existing clients, and the people and organizations serving them, to develop and strengthen referral source relationships.</div><div>· Coordinate outreach activities with other marketing efforts such as social media and local events; maintaining social media account weekly with content and responses.</div><div>· Represent Touching Hearts at select community and industry events, act as ambassador of Touching Hearts to the community.</div><div>· Support the development and execution of effective promotions or marketing ideas, including social media campaigns.</div><div>· Distribute promotional gifts, flyers, brochures, and other Touching Hearts marketing materials to different locations. </div><div>· Maintain business development activity records in WellSky Client Care or Welcome Home CRM system.</div><div>· Gather and report information about market.</div><div>· Engage prospective clients to provide information or perform an “intake” to begin services.</div><div>· Track and report on community outreach activities, referral generation, and sales performance activities and key performance metrics. </div><div>· Meet or exceed established sales targets and referral goals as defined by organizational objectives.<br><br><strong>Qualifications:</strong>
</div><div>· Bachelor’s degree in Marketing, Communications or related field</div><div>· 2+ years of successful, measurable business development experience, establishing and maintaining significant accounts, preferably in a health-related or human service-related field</div><div>· Entrepreneurial perspective, energy, and drive; motivated self-starter with strong organizational skills</div><div>· Team player with engaging interpersonal skills – upbeat, compassionate, warm, friendly, authentic networker </div><div>· Creativity and proficiency in developing collateral and social media content</div><div>· Proficiency with Word, Excel, Outlook, PowerPoint</div><div>· Great communication skills – articulate, excellent grammar, persuasive </div><div> </div><div> <strong>Schedule:</strong>
</div><ul><li>Full Time, 40 hours</li></ul><div> </div><div><strong>Work Setting:</strong></div><ul><li>Hybrid; office and field</li></ul><div> </div><div><strong>Compensation:</strong></div><div>· Base salary $65,000 plus bonus eligibility</div>
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<p>Flexible work from home options available.</p>
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