- Operate safely and in compliance with all established HSSE policies and procedures
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- Develop strong relationships with customers, answer questions while researching and resolving issues
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- Track and trace cargo and provide necessary information to customers, to include OS&D
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- Inform customers of applicable policies, requirements, schedule updates and regulations related to shipment
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- Edit contact information in database
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- Create, run and audit various reports for internal and external customers
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- Build positive, collaborative relationships with internal employees and departments
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- Perform accurate and efficient data entry/keyboarding/typing skills, including pick-up scheduling
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- Assist with administrative duties relating to customer service, including intercompany mail and incoming/outgoing mail
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- Report on service issues and such as delayed or missing freight
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- May create and update standard operating procedures
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- Works with cross-functional team members to provide billing corrections/inquiries in a timely manner
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- Promote, encourage, and assist customers with terminal-to-terminal freight movement program (MyConnect), to include giving tutorials and troubleshooting IT issues
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- Customer delivery appointment scheduling
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- Assist customers in the receiving warehouse/dock area, as needed.
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- Ensure accurate data entry and daily monitoring of Airline alerts for external customers.
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- Liaison for Company incoming calls and inquiries.
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