Operations Project Manager

Description

Total Warehouse is hiring a senior, execution-focused Operations Project Manager to help turn leadership direction into clear processes, accountable execution, and measurable results. The Operations Project Manager will partner closely with executive leadership to translate high-level direction into actionable workflows, mapped processes, and measurable execution plans. This role requires someone who can adapt to a direct, outcome-focused leadership style, operate effectively with ambiguity, and independently convert intent into structure.

Requirements

• Own tracking and completion of operational initiatives and action items
• Maintain visibility into owners, timelines, dependencies, and risks
• Proactively identify gaps, delays, or misalignment and drive resolution
• Act as the accountability owner ensuring leaders follow through on commitments
• Map current-state operational workflows across service and operations teams
• Identify inefficiencies, handoff issues, and unclear ownership
• Design and document future-state workflows
• Develop, maintain, and drive adoption of SOPs that are practical and actively used
• Use AI tools to:
• Track initiatives and action items
• Summarize meetings and extract decisions
• Support process documentation and workflow design
• Reduce manual administrative work for operations leaders
• Identify and implement AI-driven tools that free teams from low-value admin work
• Prepare service leaders for weekly 1:1s with executive leadership
• Build structured agendas and ensure meetings are outcome-driven
• Capture decisions, action items, and next steps; ensure follow-through
• Maintain organized calendars that protect time for critical initiatives
• Compile and present KPI and operational reporting from NetSuite and other systems
• Provide leadership with timely, accurate visibility into performance and execution progress

Required Skills and Experience:

• 5+ years of experience in operations project management, program management, or execution-focused roles
• Proven ability to translate ambiguity into structure and execution plans
• Demonstrated experience with process mapping and workflow design
• Advanced proficiency in Microsoft Excel (formulas, pivot tables, data analysis)
• Comfortable navigating NetSuite ERP for reporting and data extraction
• Hands-on experience using AI tools for productivity, automation, and execution tracking
• Minimum typing speed of 60 WPM with high accuracy
• Highly organized with exceptional follow-through
• Comfortable holding leaders accountable without formal authority
• Strong written and verbal communication skills across leadership levels
• Proactive, adaptable, and effective in a fast-paced environment
• PMP certification preferred, not required

Key Performance Indicators (KPI's):

• Operational initiatives and action items are consistently executed and closed on time
• Processes are clearly mapped and understood across teams
• SOPs are accurate, current, and actively used
• AI tools measurably reduce manual administrative workload
• Service leaders are consistently prepared for executive updates and 1:1s
• Meetings result in clear decisions, ownership, and follow-through
• Leadership has reliable visibility into execution progress and risks
• Calendars are well-organized, minimizing conflicts and maximizing productivity