Job Description:

Key Responsibilities

• Design and development of Microsoft Dynamics CRM solutions that deliver the business capability necessary to support company objectives
• Define and document solution architecture, data models, and process flows for the Dynamics 365 CRM platform
• Identify opportunities to introduce automation and streamline processes using Power Automate or other automation tools.
• Leverage Power Platform capabilities to optimize and enhance CRM workflows and business processes.
• Ability to generate Technical Specifications based on functional specifications.
• Ensure the design adheres to Microsoft Dynamics 365 best practices and is scalable, secure, and efficient
• Support the deployment and rollout of Dynamics 365 CRM solutions across the organization, ensuring minimal disruption to business operations.
• Work closely with the technical team to ensure system stability and manage performance optimization.
• Identify and implement opportunities for process improvements, system optimization, and automation.
• Monitor system performance, user adoption, and feedback, ensuring continuous enhancements and upgrades.

Required Skills

• Minimum 8+ years of hands-on experience working with Microsoft Dynamics 365 CRM
• Must have experience with full life-cycle implementation of Dynamics 365
• Strong understanding of Microsoft Dynamics CRM Integration architecture.
• Strong knowledge in DevOps & CI/CD pipelines for CE deployments.
• Strong understanding of Power Platform governance, security, and licensing models.
• Knowledge of ASP.NET, JavaScript, CRM 365 SDK.
• Expertise in configuring and customizing Dynamics 365 CRM, including workflows, plugins, and integrations (Azure Components).
• Strong analytical and problem-solving skills, with the ability to translate complex business requirements into efficient CRM solutions.
• Proficiency in Microsoft Azure and integration tools to manage system integrations with Dynamics 365 CRM.