About the role
The Lead - IT Service Management will be responsible for driving the Information Technology Service Management (ITSM) initiatives for TMF Group. The key responsibilities include:
- Develop and implement ITSM strategy, processes and toolsets to enable operational excellence and effective service delivery
- Drive continuous improvement and optimization of ITSM practices, capabilities and infrastructure
- Ensure alignment of ITSM activities with the overall IT and business objectives
- Manage and oversee a team of ITSM professionals
- Collaborate with IT and business stakeholders to identify and prioritize service improvement opportunities
- Implement ITSM best practices and industry standards like ITIL
- Enhance IT service quality, availability and performance through proactive monitoring, incident management and problem resolution
- Manage IT service-level agreements (SLAs) and drive service level improvements
- Develop and track key performance indicators (KPIs) to measure and report on ITSM performance
About the company
TMF Group is a leading provider of high-value business services to clients operating and investing globally. We focus on taking care of our clients' administrative needs in local markets globally so they can concentrate on running their core business more effectively and efficiently. With 7,800+ experts and a presence in over 120 countries, we have a truly global footprint, on-the-ground expertise, and blended capabilities to handle your business and compliance needs effectively. We are the global expert that understands local needs.
