Technical Services Technician (ET26028)

Job # ET26028

Job Title Technical Services Technician - Energy & Infrastructure Solutions

Office Location Houston, TX preferred

Business Function/Department Energy & Infrastructure Solutions/Technical Services

Sales Territory, if applicable

General Role Description

Provide warranty support of utility scale solar PV inverters, variable frequency drives, power distribution, power electronic and rotating machine products to clients and field personnel

Role Accountabilities

-   Analyze client equipment failures using diagnostics tools to resolve issues

-   Provide technical support to clients and other technical services personnel, off jobsite

-   Resolve client site issues by leading problem-solving efforts of the Company technical services team, suppliers and clients, as needed

-   Correct errors of deficiencies in hardware, software or system design through consultation with clients and Company personnel

-   Obtain and schedule necessary resources, such as parts and client and field personnel availability, for field change implementation

-   Respond to client issues after regular business hours on rotating phone duty

-   Troubleshoot, isolate issues, and provide repair procedures to field personnel

-   Report to the factory any errors of deficiencies in hardware, software or system design discovered from consultation with clients and Company engineers.  Implement corrective actions outlined in Field Change Notices as assigned

-   Update client relationship management (CRM) tool with appropriate case information to ensure timely and accurate reports

-   Prepare Service Advices and issue to clients and engineers as necessary

-   Write and/or review field reports, and issue to clients as requested

-   Acquire and maintain current safety qualifications appropriate to the assigned tasks and comply with Company and client safety requirements and good safety practices

-   Process warranty replacements, expediting when necessary

-   Investigate suggested field changes, report problems and recommend solutions to parent company as necessary

General Employee Accountabilities

-   Bring full effort to bear on tasks assigned by manager

-   Give manager best advice

-   Give earliest notice when work cannot be delivered as specified

-   Cooperate and collaborate with peers and interact cross-organizationally as specified by manager

-   Exemplify Company Core Values: Integrity, Client Focus, Team Orientation, and Personal Commitment

-   Comply with all Company policies, practices, and procedures and all regulations and laws

-   Recommend viable improvements proactively

-   Ensure effective utilization of business tools and processes