IT Operations Lead

We are looking for an IT Operations Lead who will be responsible for first-response IT support, vendor management, and preventative IT maintenance. This role requires a hands-on technical expert who can resolve issues quickly while implementing long-term IT strategies to improve system stability and efficiency. 1. First Response IT Support (Hands-on Troubleshooting) - Act as first responder to diagnose and resolve hardware, software, network, cloud, and security issues. - Support Windows, Mac, networking, cloud applications, and SaaS platforms (Mendix, Azure, AWS, etc.). - Ensure minimal downtime and escalate complex issues to vendors when necessary. 2. Preventative IT Maintenance & Optimization - Perform regular health checks, patch management, security audits, and system monitoring. - Reduce IT failures by addressing root causes instead of applying temporary fixes. - Implement best practices to optimize performance and reliability. 3. Vendor & Service Provider Management - Manage relationships with existing IT vendors (network, cloud, hardware, and software support). - Hold vendors accountable to SLAs (response times, uptime, performance standards). - Assess vendor contracts and negotiate better terms where needed. 4. Infrastructure, Security & Cloud Management - Oversee TechnoGrid, failover systems, backups, and cloud management (Mendix Cloud, Azure, AWS, etc.). Implement security best practices (access control, endpoint security, compliance,etc). - Ensure software licensing compliance across all systems. 5. Process Improvement & Automation - Establish a helpdesk/ticketing system for tracking IT requests and issues. - Document IT policies and standard operating procedures (SOPs). - Automate system monitoring, backup scheduling, and alerts to improve response times.

Leaders in understanding All of our clients are treated as business partners, with Titanium Talent acting as an extension of their recruitment function and guardian of their employer brand. Key to our approach is building a strong understanding of our clients' needs encompassing their business goals, environment, culture, value proposition and the industry they operate in. With this knowledge, we adapt and develop an Account Management team and mo...