Customer Service Associate

Who we are

Tiger Brokers is a leading global online broker that uses its next generation cutting edge proprietary technology to enable clients to trade a wide range of securities across multiple global markets and currencies. Additionally, we are listed on the NASDAQ under the ticker TIGR. With offices in Singapore, New York, Beijing, Auckland, and Sydney and with over 800 employees, Tiger Brokers aims to continue our rapid growth and expanding our innovative platforms towards providing more services and products to our customers.

Tiger Brokers is growing rapidly, as such we are looking for talents to join our teams.

Are you someone who is strongly motivated and eager to thrive in the high-speed financial environment? Do you have excellent communication and stakeholder management skills?

We are looking for someone like you to play a critical role towards paving our way for success.

What you will be doing

• Serving as the main point of contact for our clients and business partners, addressing their inquiries and concerns via phone, email, and chat
• Proactively liaising with various operation teams to resolve issues
• Providing accurate and detailed information regarding our brokerage services, including investment products, trading platforms, and account features
• Assisting clients with account opening, transfers, deposits, withdrawals, and other account-related transactions
• Resolving client complaints and issues in a timely and professional manner, escalating to higher management or other departments when necessary
• Maintaining client records and updating of account information in our CRM system
• Collaborating with internal teams to continuously improve customer service processes to enhance the client experience

Who we need

• Bachelor's degree or Diploma in finance, business, or a related field
• Someone who is attentive, detail orientated, patient and trustworthy
• Ability to work independently and as part of a team, and under high pressure situations
• Possesses customer service experience, preferably within the financial services industry or related field
• Able to communicate effectively, with the ability to explain complex financial concepts to clients
• Well versed with brokerage products, trading platforms and investment strategies
• Experience with CRM software
• Possesses good command of English and Mandarin, both spoken and written
• Fresh grads welcome to apply.

If this sounds interesting to you, apply to find out more!

We regret only shortlisted applicants will be notified.