sanofi
Website:
sanofi.com
Job details:
This position is part of Global People Tech BU, within the People Services Team reporting to the Manager based out of Hyderabad.
The Purpose Of This Role Is To
- Manage HR queries from employees using the procedures provided and articles in the knowdge base
- Work in the case management tool to report each case and Progress on the resolution
- Provide customer service to the employees mainly on People Services queries verbally and in writing
- Provide Level 2 functional and technical support and follow through to resolution in an effective and timely manner
- Understand change requirements at global and regional levels and translate them into actionable process and system changes
- Conduct impact and root cause analysis, manage communications, and influence decisions to align with the support model and the business strategic objectives.
- Initiate change requests, test and implement system updates.
- Liaise with key stakeholders to identify pain points and implement sustainable solutions to ensure a high level of quality for Core HR master data.
- Assess and test new functional enhancements for semi-annual releases.
- Support for Global Processes (providing guidelines and support, administrating and coordinating the data needed for the process via preparation, corrections, loads… , managing functional and technical issues across the process),
- Contribution to Change Management roadmap as part of support activities, local contribution to end-user user adoption and continuous feedback.
- Knowledge management through the team and the development of local tools to ensure a high level of support (documentation, knowledge sharing…), contribution to knowledge transfer and education of first levels of support (Employee Contact Center, P&C Partners, HR Data Management teams…).
- Cooperate transversally to serve as a liaison between People Services and Digital to provide systems support and analysis to leverage technology solutions to meet the needs of end users of HR and non-HR systems
- Work closely with the People Services People Life Cycle GPO team, as well as all stakeholders such as P&C, R&P, Talent Acquisition, Internal Control, Digital Operations, to ensure constant alignment
- Work closely with the Captive Centers in the management of Support & Service Requests, and in identifying synergies
- Ensure compliance with internal control requirements of Globally defined Model, according to People Services Global Core Model
About You
- 3 to 4 years of Experience in Workday environment is mandatory
- Experience in assisting with Global Projects (HR projects to be specific)
- Ability to work in an international, and functional matrix environment
- Ability to interact with internal and external stakeholders in a professional manner
- Team player, able to work collaboratively transversally with an end-to-end mindset
- Good communication skills
- Attentive to customer needs and feedback
- Ability to organize, prioritize and structure the workload for oneself, the team, as well as for stakeholders
- Action oriented, delivery driven, change agent, responsive
- Solution oriented, deductive and analytical skills
- Ability to identify the proper solution to address a specific business issue
- Ability to translate from a business requirement to a technical requirement and provide an applicable solution to the business.
- Working knowledge and experience in WD Security – Role assignments, SOX Audit, reports extraction. (Not mandatory, Willing to learn).
Expected Skills
Functional
- Broad understanding of HR process and activities (essential)
- Awareness of data privacy rules (GDPR etc.) (advantageous)
- Strong problem solving, deductive and analytical skills (advantageous)
Technical
- Computer literate and familiar with HR / Human Capital Management related tools & systems as e.g., Workday (Mandatory)
- Knowledge of Microsoft Office with advance level proficiency in Excel (essential)
- Knowledge and experience in SNOW (ServiceNow)
Interpersonal
- Ability to interact with internal and external clients in a professional manner (essential)
- Team player, able to work collaboratively transversally and with HRS front line teams with an end-to-end mindset (essential)
- Good communication skills (advantageous)
- Attentive to customer needs and feedback (advantageous)
Leadership
- Organized and structured to execute tasks as per deadlines (essential)
- Attentive to detail and works with precision (advantageous)
- Action oriented, delivery driven, change agent (advantageous)
Click on Apply to know more.