Etech Global Services
Website:
etechgs.com
Job details:
Company Description
Etech Global Services, established in 2003 in Nacogdoches, Texas, has grown into a global contact center leader with over 3,600 employees across eight locations in the U.S., Jamaica, and India. The company specializes in delivering end-to-end customer experience solutions, handling over 200 million interactions annually for 50+ global brands, including Fortune 50 companies. Built on the principles of servant leadership, Etech combines innovative technology with the human touch to deliver outcome-driven customer experiences. Alongside robust omnichannel support and customer retention services, Etech offers proprietary tools such as Etech Insights, QEval, and Etech Technology Solutions to empower business growth and improve operational efficiency. Etech is committed to its mission of delivering exceptional customer experiences and helping clients strengthen their brands and business impact.
Role Description
This is a full-time, on-site role in Vadodara for a Tier-1 Support Specialist. The Tier-1 Support Specialist will handle incoming customer inquiries, troubleshoot and resolve technical issues, provide exceptional customer support, and ensure a seamless customer experience. The role involves identifying and escalating complex issues to higher-tier support as needed, maintaining accurate records, and contributing to continuous improvement initiatives. Additionally, the specialist will communicate effectively with customers to address their concerns and provide timely resolutions.
Qualifications
- Proficiency in Technical Support and Troubleshooting to diagnose and resolve technical issues efficiently
- Strong Customer Support and Communication skills to effectively address customer inquiries and ensure satisfaction
- Analytical skills to assess problems, identify root causes, and propose appropriate solutions
- Ability to work collaboratively in a fast-paced, team-oriented environment
- Basic computer literacy and familiarity with customer service software and tools
- Prior experience in a contact center or similar customer-facing role is a plus
- Flexibility to adapt to various shifts and schedules as per business requirements
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