About the role
Our mission is to enable seamless, secure, and efficient business operations by ensuring every business, individual, and vendor engaging with Tide is onboarded and managed in a compliant, risk-mitigated, and cost-optimised manner
We leverage automation and strategic oversight to enhance security, transparency, and efficiency across all KYX (Know Your Customer/Business) processes, while delivering an exceptional member experience
Our vision is to create a frictionless, scalable, and member-centric environment where every interaction with Tide is trusted, streamlined, and backed by cutting-edge compliance frameworks
The Onboarding KYX team is the "gatekeeper" of the Tide platform, responsible for secure login and credentials, KYC/KYB verification, and applying ML models to mitigate financial crime risk
As a platform team, we support Tide's go-to-market plans, balancing compliance and member experience while optimising the cost of KYX per member
We are looking for an exceptional Head of Product – Onboarding KYX to lead the strategy and execution for Tide's onboarding, identity verification (KYC/KYB), credential setup, and login experiences
This critical role sits at the intersection of user experience, scalable architecture, unit economics, and risk management
You will define how new members are verified and set up to join Tide, ensuring the journey is seamless, secure, compliant, and cost-effective
As a senior leader, you will manage high-performing product managers, influence internal CXOs and key stakeholders, and build strong relationships with external vendors to deliver at global scale
About Tide
Small businesses and sole traders are still underserved by most traditional banks. Tide is solving that problem by offering speedy, affordable and effective financial services tailored to SMEs.
Since its launch, Tide has gained considerable traction among small businesses. This is largely thanks to its fast onboarding times, low fees and the diversity of products, which include a number of accountancy tools. And headed up by a former RBS, C&A and Optanus executive, it is certainly in a unique position within the financial services market.
Having built a strong user base of over 1M customers globally, with 650,000 members in the UK. Through further expansion across Europe and continual addition of 'first-of-its-kind' features, Tide is well set to secure a larger market share.
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