About the role
At Tide, we are building a business management platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.
Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2,000 employees.
Tide is rapidly growing, expanding into new products and markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.
Our mission is to enable seamless, secure, and efficient business operations by ensuring every business, individual, and vendor engaging with Tide is onboarded and managed in a compliant, risk-mitigated, and cost-optimised manner. We leverage automation and strategic oversight to enhance security, transparency, and efficiency across all KYX (Know Your Customer/Business) processes, while delivering an exceptional member experience. Our vision is to create a frictionless, scalable, and member-centric environment where every interaction with Tide is trusted, streamlined, and backed by cutting-edge compliance frameworks.
The Onboarding KYX team is the "gatekeeper" of the Tide platform, responsible for secure login and credentials, KYC/KYB verification, and applying ML models to mitigate financial crime risk. As a platform team, we support Tide's go-to-market plans, balancing compliance and member experience while optimising the cost of KYX per member.
We are looking for an exceptional Head of Product – Onboarding KYX to lead the strategy and execution for Tide's onboarding, identity verification (KYC/KYB), credential setup, and login experiences. This critical role sits at the intersection of user experience, scalable architecture, unit economics, and risk management.
You will define how new members are verified and set up to join Tide, ensuring the journey is seamless, secure, compliant, and cost-effective. As a senior leader, you will manage high-performing product managers, influence internal CXOs and key stakeholders, and build strong relationships with external vendors to deliver at global scale.
As Head of Product you will:
Own the strategy and roadmap for onboarding, identity verification, and access management, optimising current solutions while innovating new approaches.
Partner with engineering leaders to design secure, scalable, and resilient systems for the Onboarding & KYX domain.
Mentor and grow a team of 2–3 product managers, fostering a culture of impact, data-driven decisions, and continuous improvement.
Communicate product vision, priorities, and progress to senior leadership, securing alignment and resources.
Build and manage relationships with third-party providers, ensuring regulatory compliance, performance, and commercial efficiency.
Design onboarding and access experiences that scale across Tide's markets (UK, India, Germany), adapting to regulatory, platform, and user differences.
About Tide
At Tide, we are building a business management platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.
Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2,000 employees.
Tide is rapidly growing, expanding into new products and markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.
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