Clinical Operations Associate

We are seeking a detail-oriented Coordinator to support Tia's Clinical Operations team, with a primary focus on Training, Enablement, and Quality Assurance initiatives. In this role, you will report directly to the Senior Manager of Clinical Training and Enablement while providing crucial administrative support across Clinical Operations functions. Your organizational skills will be vital in maintaining and scaling our clinical infrastructure as Tia continues to grow. Key Responsibilities Cross-Functional Administrative Support Act as the administrative support for the Clinical Operations team, encompassing Training, Enablement, and Quality Assurance departments. Support and coordinate scheduling for provider onboarding sessions, training programs, and quality reviews Manage and maintain documentation, workflows, resources, and databases across Clinical Operations Coordinate external communications with health systems partners related to meeting schedule and data request Training & Enablement Support Prepare materials for training sessions and provider onboarding Track provider completion of onboarding milestones and training requirements Develop systems to collect training data and generate reports on provider completion status for management review Assist in organizing and coordinating of training sessions and workshops Help maintain the digital infrastructure for training delivery Support the development and distribution of clinical resources and training materials. Collate feedback from post-onboarding surveys and create summary reports to identify improvement opportunities Create accountability workflows for clinical managers to track training completion and competencies Quality Assurance Support Assist with the coordination of clinical audit processes and documentation Help track and organize quality improvement initiatives Support data collection, management, and reporting for quality metrics Maintain accurate records of provider certifications, competencies, and continuing education Help monitor adherence to clinical standards and identify areas for improvement Ensure all workflow documentation is up-to-date and consistent across all resources and systems Maintain documentation templates and consistency Contribute to synthesizing resources, identifying resource gaps, and prioritizing resource creation Assist with surveying providers to gather feedback on operational effectiveness Support the Senior Manager of Quality Improvement in developing scalable solutions for clinical operations needs

Founded in 2017 by Carolyn Witte and Felicity Yost, Tia is the modern medical home for women. We are trailblazing a new paradigm for women's healthcare that treats women as whole people vs. parts or life stages. Blending in-person and virtual care services, Tia's "Whole Woman, Whole Life" care model fuses gynecology, primary care, mental health and evidence-based wellness services to treat women comprehensively. By making women's health higher quality and lower cost, Tia makes women healthier, providers happier, and the business of care delivery stronger — setting a new standard of care for women everywhere.