Data Analyst (Trust and Safety Risk Team)

As a Senior Risk Analyst on the Trust and Safety team, you will develop and lead initiatives to prevent issues before they occur and promote trust on Thumbtack. You will work cross-functionally to create and advise product features and policy development, perform investigations into scaled abuse, as well as manage operational processes. Responsibilities Support the Trust and Safety Team to improve the safety and quality of the Thumbtack experience for both professionals and customers. Proactively analyze large datasets to derive new recommendations for improving trust and safety on Thumbtack. Develop data-driven policies and processes to improve the efficiency and effectiveness of Trust and Safety Platform (product and engineering) and operational efforts. Balance multiple projects at the same time. Demonstrate strong written and oral communication by creating data visualizations and presentations on analytical findings and recommendations, and by providing regular updates to stakeholders. Collaborate cross-functionally with Engineering, Data, Legal, and Product teams to develop processes and ensure T&S goals are included in new product features. Self prioritize activities and tasks based on importance to drive completion of department goals. Contribute to our team and company culture through peer collaboration, training, coaching and personal development. To Be Successful, You Must Bring Proficiency using SQL for querying large datasets, complemented by expertise in data visualization tools such as Tableau or Looker Proven experience analyzing user data, ideally within a tech or marketplace environment Exceptional communication skills, both written and verbal, essential for creating impactful content and presenting complex results to technical and non-technical stakeholders Demonstrated analytical, problem-solving, and strategic thinking abilities, coupled with excellent decision-making capabilities, showcasing a talent for processing and interpreting large data sets to identify optimal solutions. Experience in cross-functional collaboration and effective project management, ensuring timely and successful project completion Self-starter attitude with a demonstrated capacity for driving projects to fruition independently, showcasing initiative and self-motivation 4+ years of relevant experience Willingness to have an early morning schedule (as early as 6AM) Bonus points if you have Familiarity with statistics and programming languages (e.g. R, Python) to support advanced data analysis and modeling tasks Familiarity with Large Language Models (e.g. GPT-4, Llama2, and Gemini) Experience in making data-driven recommendations, and then working with product, engineering and/or operations teams to implement solutions Proven ability to work effectively with remote, global teams.

Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, the Ontario region of Canada or the Philippines. We are driven by a common goal and the deep satisfaction that comes from knowing our work supports local economies, helps small businesses grow, and brings homeowners peace of mind.