Eagle Harbor, LLC, a subsidiary of Three Saints Bay, LLC and a Federal Contracting leader is seeking a Research Assistant (Tracing Operations & Data Entry Sections) in Martinsburg, WV.
Responsibilities:
Routinely field a high volume of incoming phone calls and email correspondence regarding all eTrace application areas.
Review, process, approve / deny eTrace requests and associated documents submitted by LE Agencies for the purpose of obtaining / updating eTrace access.
Process eTrace accounts (creations, unlocks, resets, reactivates, & revocations) through the Remedy System.
Troubleshoot, resolve, and escalate technical issues associated with system connectivity, unexpected error messages, database issues, and system outages.
Perform data entry cleanup and other special assignments related to the eTrace program.
Executing processes as detailed in the eTrace process documents.
Compile D3 letters monthly and converse with ATF POC for demand needs
Process firearm trace requests with a higher degree of difficulty
Help with incoming calls and faxes for the switchboard
Assisting staff in completing assigned production tasks efficiently and timely including responsibility for difficult work items
Comprehending and adhering to the department production / quality matrix
Analyze a request, or work item, and independently determine the best approach too accurately and efficiently complete the request
Manages work assignments of same or lower-level staff as directed by supervisor
Assist supervisor in identifying team performance issues and providing re-fresher training, aids, and other solutions to improve performance
Assists team members with requests, or work items, to improve team performance, productivity and quality
Requirements:
Must have a minimum of Six Months in your current position
Leadership experience is preferred
College degree preferred or high school diploma / GED plus 4 years of relevant experience
Minimum of 3 years of experience on the project including at least 1 year of experience as a General Clerk III in position area meeting established performance goals including production and accuracy
Subject matter expertise (SME) in the assignment area
Previous management and / or leadership experience are preferred
Developing a working knowledge of various document types and how to interpret the information or results
Utilized client provided resources used in the Tracing process such as eTrace, FTS, FLS, and MS Office tools to ensure accuracy of information
Provides NTC employees or LE Agencies with guidance and resolution to complex problems
Identifying potential problems or issues and seeking resolution assistance
Performing other tasks as needed and directed to ensure team goals are met including, but not limited to, administrative tasks such as performance tracking and reporting
Knowledge of ATF’s mission and general understanding of ATF processes
Familiarity with firearm serialization including manufacturer, caliber, type and model
Exhibit strong computer skills including accurate use of keyboard, familiarity with basic Microsoft Office applications and accessing and utilizing web browsers to conduct research
Ability to employ fact finding and investigative techniques to gather and analyze information
Duties as assigned by Supervisor to meet contract requirements, including directing and training of same or lower-level staff
Ability to work with minimal supervision, perform tasks in a timely and efficient manner while following policies and procedures
Understanding the importance of consistently delivering high-quality work under time constraints
Experience in identifying and submitting potential problems to appropriate levels of management
Willingness to work as a team player
Strong sense of Customer Service
Experience in performing work with a strong sense of attention to detail and accuracy
Ability to accurately record and report production numbers
Excellent oral and written communication skills
Ability to perform frequent and repetitive motions using fingers, hands, wrists and arms
Ability to occasionally lift up to 40 pounds
Position is located in Martinsburg, WV
Apply at: https://phg.tbe.taleo.net/phg01/ats/careers/v2/viewRequisition?org=GATEWAYVENT&cws=69&rid=5741
VEVRAA Federal Contractor
Three Saints Bay, LLC and its subsidiaries offer a team-oriented working environment and the opportunity to work with exceptional, dedicated industry professionals. We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international.
We are an Equal Opportunity Employer. We invite resumes from all interested parties without regard to race, color, sex, sexual preference, religion, creed, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.