Network Support Engineer

Timely interaction with customers and internal teams requesting support via online-chat, email and phone Take ownership of technical issues, working with cross-functional teams to document problem definition, troubleshooting procedures, and resolution steps Take ownership of customer support forum and keep information current on best practices with ThousandEyes Active participation in 24x7 Support Coverage model Identify process & workflows ripe for improvement or automation

ThousandEyes specializes in monitoring network infrastructure and analyzing internet performance. Its platform operates in the cloud, providing businesses with tools to understand and enhance their digital experiences. By offering visibility into the performance of networks and applications, ThousandEyes enables companies to monitor their digital environments, identify issues, and improve service reliability. The platform maps the global structure of wide-area networks and measures performance metrics, ensuring that online services function effectively. Unlike many competitors, ThousandEyes operates on a subscription model, allowing clients to access real-time monitoring, outage detection, and detailed performance analytics based on their needs. The company's goal is to empower businesses across various sectors, such as finance, healthcare, and retail, to maintain optimal digital performance and thrive in a connected world.