About the role
Crew Manager and Recover Manager Business Analysts are members of a techno-functional team specialized in implementing and delivering Crew Manager, Recover Manager and other airline operations management solutions / modules as part of the Crew Manager suite for various airlines across the world. Delivery Business Analyst will also be the Subject Matter Expert on these solutions and will be involved in training airline analysts on the tools and ensure the product is adopted effectively and efficiently by the airline.
The holder of this position will be required to handle requirements to solve complex business problems using different technology and system views in one or more assigned functional areas of crew domain. The suitable candidate for this position should meet one of the following criteria:
Good Airline/Crew Domain Knowledge + Good ODM (IBM Operational Decision Manager) knowledge
Ideal Candidate
Exceptional Airline/Crew Domain knowledge + Good Java/Python/Angular/React/C++ knowledge + Interest to learn and code rules in ODM (IBM Operational Decision Manager)
Exceptional Airline/Crew Domain Knowledge + Interest to learn and code rules in ODM (IBM Operational Decision Manager)
Responsibilities:
As a team lead of cross functional SCRUM team, the candidate will work with all team members on delivering high quality software: well-designed, efficient, and testable business rules code using ODM (IBM Operational Decision Manager).
Gather requirements from the customer directly or from aviation regulatory body websites, interpret them into system requirement, document them, code business rules using ODM (IBM Operational Decision Manager), create and test scenarios, write automation scripts and deliver the business rules to the customer.
Work on high value (revenue) projects with large scale customer impact and showcase ability to operate under limited direction and minimal oversight. Display ability to delineate requirements to solve complex business problems using differing technologies and system views across multiple functional domains (within company and between company and its customer) on high profile and/or mission critical efforts and projects.
Exhibit in-depth knowledge and showcase the ability to represent all customer and industry needs; typically lead and coach a team of subject matter experts and help them to upskill.
Support continuous improvement
o Investigating alternatives and technologies
o Analyzes Production logs & defects and recommends corrective action
Think from a customer perspective and creatively solves real user problems.
Work closely with customers, both remotely as well as on-site, to train, extract and define business requirements.
Work closely with internal stakeholders to successfully implement Crew software systems within the planned duration and budget.
Develop a thorough understanding of the applications user interface, both from functional business and technical process standpoint, in order to implement, install and help in solution adoption and integration into customers business processes.
Participate in Interactive Pilot Assessment (IPA) meetings & other project related workshops / meeting to understand customer's business processes and demo application functionality as well as business rules scenarios to the customers.
Test and document new releases and/or new or change functionality in modules.
Ensure that approved methods, processes, and tools are consistently used.
Demonstrate effective teamwork skills.