Customer Technical Support Representative

In this opportunity as Customer Technical Support Representative, you will: Log and classify all calls and requests for assistance in the call tracking database. Respond to customers' inquiries relating to technical issues with software, online or electronic products. Filter and escalate inquiries as appropriate.. Track inquiry resolution progress and where appropriate proactively call customers with a status update or resolution. Follow the appropriate procedures to respond to issues, resolving as many queries as possible on the first call. Scheduling: Full time, potential 2nd Shift (2-10:30pm central) Potential need to work Company Holidays Weekend shift as part of regular schedule Training: 4 weeks paid training Training Hours: 8 to 4:30pm central Day hours for 2 3 months before moving to 2nd shift The successful candidate must be able to obtain and maintain a security clearance as a condition of employment. This requirement is necessary to support certain customers and products within our organization.

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