Inside Sales - Project Coordinator

Thompson Pipe Group is looking for Inside Sales-Project Coordinator.

Scheduled Shift: Monday - Friday, 7:00 a.m. - 5:00p.m.

Who We Are

Thompson Pipe Group is a privately held family business of engineers, contractors, and manufacturers based in Rialto, California. From the humble beginnings, we built a family of products to meet the needs of all kinds of infrastructure. Each generation of products is better than the previous.

Thompson Pipe Group is now the largest and most diverse drainage, sanitary, pressure and trench-less pipe provider, with manufacturing locations across the country and serving not just the US but all North America. Please visit our website at www.thompsonpipegroup.com

What We Offer

• Top-tier Medical, Dental, and Vision Benefits
• Benefits eligibility 1st of the month following 30 days of employment
• Safety prescription eye wear program
• Safety work wear subsidy after 90-day introductory period
• Bonus Programs
• Life and Supplement Life
• Company Matched 401K Retirement Plan
• Paid Holidays
• Fun Events
• Training and Development
• Employee Discounts
• Career Opportunity!
  
  

Overview:

Thompson Pipe Group is looking for an Inside Sales - Project Coordinator who is an experienced and well-organized individual that will provide the necessary support to the Sales team, acting as a key interface with the team. The successful candidate will become the point of reference for the Sales team and customers alike, by keeping schedules and providing feedback, documentation, and information. The goal is to facilitate the sales team’s activities to maximize their performance and the solid and long-lasting development of the Company.

Essential Functions:

• Assist sales team with quoting projects and tracking project status.
• Coordinate sales team by maintaining an Enterprise Resource Planning (ERP) system – entering master orders, updating orders/returns for revised orders.
• Support sales team by managing data entry, organization, and tracking by using Smartsheet, and customer relationship management(CRM) platforms; generate reports to support sales tracking. Coordinate the sales team by gathering the required documents for projects.
• Assisting when needed to check lay sheets and submittals with engineering.
• Coordinating delivery / required schedules with Sales, Production, and Dispatch.
• Handle the submittal processing of all orders with accuracy and timeliness.
• Answer customer and sales-related telephone calls.
• Act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.
• Inform clients of unforeseen delays or problems.
• Respond to complaints from customers and give after-sales support when requested.
• Assist in the preparation and organizing of promotional material or events as needed.
• Monitor the team’s progress, identify shortcomings, and propose improvements.
• Communicate relevant information.
• Manage out a smaller customer base and inside sales.
• Support the inside sales by managing communication with clients, processing orders, and providing product information.
• Additional responsibilities may be assigned to meet business needs.
  
  

Requirements:

• Strong computer skills (MS Office, CRM); Enterprise Resource Planning (ERP) experience a plus.
• Basic Smartsheet and customer relationship management (CRM) knowledge.
• Proficient in data entry with a focus on speed and accuracy.
• Excellent verbal and written communication skills.
• Proficiency in English; Bilingual in Spanish is preferred.
• Well-organized and responsible.
• Skilled at troubleshooting and resolving issues efficiently and independently.
• Ability to anticipate and solve practical problems, interpret and perform calculations, analyze complex data and draw valid conclusions.
• Capable of interpreting procedures and policies while effectively meeting schedules in a dynamic and often demanding work environment. A team player with a high level of dedication.
  
  

Required Education and experience:

• High school diploma or equivalent.
• Minimum of 2 years of proven experience in customer service, sales, or other relevant administrative positions.
  
  

Work Environment

• While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration. The noise level in the work environment can be loud.
  
  

Physical Demands

This position requires occasional standing, walking, and extended periods of sitting. The role also involves the use of hands for handling objects, tools, or controls; reaching with arms; ascending stairs; and effective verbal communication. The employee may occasionally be required to lift or move items weighing up to 40 pounds. Position Type/Expected Hours of Work

• This is a full-time, exempt position. Days and office hours of work are Monday through Friday, 7:00m. to 5:00 p.m.
  
  

Travel

• No travel required
  
  

We are located at 800 County Road 209, Alvarado, TX 76009

• Must pass pre-employment drug testing*
  
  

Have a valid driver’s license

EOE/AA – M/F/Vet/Disability

Thompson Pipe Group is a privately held family business of engineers, contractors, and manufacturers based in Rialto, California. From the humble beginnings, we built a family of products to meet the needs of all kinds of infrastructure. Each generation of products is better than the previous. Thompson Pipe Group is now the largest and most diverse drainage, sanitary, pressure and trench-less pipe provider, with manufacturing locations across the country and serving not just the US but all North America.