Client Performance Partner

About the role:

The Client Performance Partner is responsible for owning the performance, satisfaction, and growth of a portfolio of customers. This role blends strategic account management, operational execution, and commercial growth, ensuring our services deliver measurable value while uncovering opportunities to expand our partnerships.

This is a highly cross-functional role suited for someone who is analytical, relationship-oriented, and excited to have a meaningful impact in a company that's at the cutting edge of healthcare innovation. You will serve as the primary point of accountability for your accounts, working closely with Operations, Sales, and Product to drive outcomes.
Compensation: $130,000 - $150,000 OTE

Core Objectives:

• Increase customer satisfaction and protect revenue through proactive issue detection
• Drive account expansion and recurring revenue growth
• Support the development of a scalable, metrics-driven account management function
  
  

Key Responsibilities:

Strategic Relationship Management

• Build trusted relationships with customer executives and operational leaders
• Own overall account strategy, retention, and renewal readiness
• Lead monthly check-ins and bi-annual executive business reviews

Performance & Value Realization

• Analyze performance data to assess outcomes, trends, and ROI
• Translate results into clear executive-level narratives
• Identify opportunities to optimize service delivery for customer impact and profitability

Revenue Growth & Expansion

• Identify, position, and execute expansion opportunities aligned to customer objectives
• Partner with Sales on commercial strategy and upsell execution
• Track expansion pipeline and account growth metrics

Cross-Functional Leadership

• Partner with Operations, Product, and Sales to ensure alignment and execution
• Surface operational risks, workflow changes, or staffing issues that may impact performance
• Advocate internally for customer-specific needs and priorities

Process & Scale

• Help operationalize account planning, KPI tracking, and Salesforce reporting
• Contribute to scalable AM playbooks and standardized engagement models

Qualifications:

• 4+ years experience in consulting, account management, partnerships, or business development
• Experience working with medical practices or payers preferred
• Strong executive presence and ability to manage complex stakeholder environments
• Data-driven, with comfort in performance analysis and reporting
• Highly organized, proactive, and comfortable in a fast-paced startup
• Willingness to travel for customer meetings
• Bachelor’s degree required

Benefits & Perks We Offer:

• The opportunity to directly improve the healthcare experience for hundreds of thousands of patients and healthcare teams
• A dynamic, high growth organization with ongoing development opportunities
• A multicultural environment with offices in 2 countries
• Competitive Benefits package (incl. Healthcare, vision, and dental insurance)
• Unlimited PTO for vacation, sick and mental health days–we encourage everyone to take at least 20 days of vacation per year to ensure dedicated time to spend with loved ones, explore, rest and recharge