About the role
Be customer-focused, working in conjunction with other Unity Lab Services (ULS) teams and Sales. Coordinate problem resolution with engineering, customer service, and other personnel to expedite repair work and minimize customer downtime. Provide technical expertise and support for service, repair, installation, and maintenance of instruments. Maintain up-to-date knowledge of products, applications, and services to serve as a subject matter expert. Proactively identify opportunities to improve processes, equipment, and customer satisfaction. Perform on-site and remote troubleshooting, repair, and preventative maintenance. Document all work in the customer service management system. Ensure high levels of customer satisfaction through efficient, professional, and courteous service. Provide training to customers and internal teams as needed.
About the company
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of more than $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
