About the role
Travel Advisor (Sales Team) Full Time
Company Overview
artofbicycletrips.com is an Active travel company organising multiday cycling, hiking and
active culture holidays. We organize tours in more than 30 destinations in Asia, Europe,
South America and Africa. Our clients are from North America (USA and Canada), UK,
Australia, and New Zealand.. We pride ourselves on providing personalized and
exceptional service to each of our clients, ensuring their travel experiences are
memorable and seamless.
Position Overview
We are seeking a dedicated individual to join our Advisory & Sales team. He /she will
own the responsibility to convert the potential enquiries into bookings i.e. revenue. This
role is critical for the company because of its direct impact on revenue and therefore
growth. The selected candidate would play a crucial role in receiving and responding to
client queries, recommending suitable itineraries based on their requirements, and
assisting them in planning their trips. The primary objective is to convert client inquiries
into bookings, thereby generating revenue for the company. This role involves engaging
with clients through email communication, phone calls or messaging platforms like
WhatsApp.
Soft Skills Requirement
Given the nature of our product / service and our clients’ demographic, I cannot stress
more on the importance of the soft skills to be able to convert an enquiry in sales. Yes,
some technical skills would be required but nothing that you cannot learn.
Here are the most important [soft] traits we are looking for.
● The ability to comprehend the context and tone of conversations. This allows
him/her to engage meaningfully and tailor the responses accordingly, ensuring
that each interaction is meaningful and relevant to the client's requirements.
● A structured thought process. It enables clear and unambiguous communication,
leading to transparency and trust in our interactions with customers.
● The capacity to simplify complex ideas and explain them in a straightforward
manner is invaluable for ensuring that clients fully grasp the information provided
in one go.
● Engaging effectively with customers, demonstrating empathy and active listening
/ reading skills.
● The above skills are crucial because our guests predominantly hail from Western
countries, mostly 50 and above, and are highly educated and well-traveled.
As such, they have specific questions and expectations, necessitating Sales
Executives who can navigate conversations with finesse, offer tailored solutions,
and provide information in a concise and easily understandable manner.
● By possessing these essential soft skills, Sales Executives can build trust, foster
positive relationships, and ultimately drive successful outcomes for both our
clients and the company.
● At this point I cannot emphasize the importance of strong hold on English
writing skills to be able to structure and present ideas.
What else is required in terms of personality traits.
● Attention to details. We work with lots of dates and bookings and there is no
scope of mistake. A mistake means a hotel is not booked or a flight is not booked
and clients are stranded in nowhere.
● Exhibit strong work ethics and adhere to required working hours to ensure timely
response to client emails. Since it would be a work from home role he/she should
independently manage their work day responsibly.
● Take ownership and responsibility for converting client inquiries into bookings,
with a focus on closing deals. The inquiry to completion of sales could be a long
period, at times months. The candidate should track all the open inquiries and
schedule follow ups proactively. He / she should not require micro-management
once integrated in the team.
● Someone willing to associate and grow with us over a longer term rather than a
short term gig.
What we Offer
● Competitive salary
● Work from home flexibility
● Opportunities for role and salary growth based on performance
● Training and ongoing support from senior management
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