Oracle Service Cloud

Job position - Oracle Service Cloud

Exp-6+yr

Location- Remote

Job type- contract

Skills:

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Extensive experience with Oracle Service Cloud implementation, customization, and

support.

Strong proficiency in PHP, .NET, JavaScript.

Good hands on experience with OSvC BUI as well as Agent Desktop

Experience in developing Custom Scripts, Custom Processes (Event Handlers),

workflows, business rules, and integrations with OSvC.

Expertise in using REST APIs for integration with external systems

Understanding of email configurations and mailbox management in OSvC.

Familiarity with JavaScript, HTML and CSS used in OSvC Customer Portal

Strong problem-solving skills, with the ability to troubleshoot complex issues.

Familiarity with Oracle Service Cloud modules such as Knowledge Advanced, Guided

Assist, and case routing.

Strong communication skills and ability to work effectively with cross-functional teams.

Preferred:

●

Certifications in Oracle Service Cloud or related technologies.

Experience with additional Oracle Service Cloud modules or integrations.

Knowledge of Agile development methodology