Live-In Innkeeper

Description

Sayre Mansion is seeking a professional, service-driven Live-In Innkeeper to oversee the day-to-day operations of our boutique hotel and ensure an exceptional guest experience at every touchpoint. This is a hands-on leadership role responsible for front desk operations, guest services, breakfast service, housekeeping oversight, and on-site operational coordination.

The Innkeeper serves as the on-property ambassador of the hotel, balancing warm hospitality with operational discipline. The ideal candidate is highly organized, guest-focused, adaptable, and comfortable working across departments in a dynamic, hospitality-forward environment.

On-site housing is provided and is a condition of employment.

Sayre Mansion is committed to excellence in hospitality and to creating a welcoming environment for guests and team members alike. We encourage candidates who are passionate about service, quality, and boutique hospitality to apply.

Responsibilities

Guest Experience and Front Desk Operations

• Welcome guests upon arrival and departure; manage check-in/check-out procedures and process payments
• Serve as the primary on-site point of contact for guest needs, questions, and concerns
• Anticipate guest preferences and proactively deliver thoughtful, personalized service
• Respond promptly and professionally to guest inquiries, feedback, and service recovery situations
• Provide recommendations and information about local attractions, dining, and activities
• Create and maintain a warm, inviting, and polished guest environment

Reservations and Communications

• Manage and monitor reservations using the property’s booking systems
• Respond to guest emails and phone inquiries in a timely and professional manner
• Coordinate with the sales and reservations team as needed to ensure accuracy and guest satisfaction

Breakfast and Food Service

• Plan menus, shop for ingredients, and prepare breakfast daily for guests
• Maintain cleanliness, organization, and food safety standards in all food service areas
• Manage breakfast-related inventory and supplies

Housekeeping and Property Standards

• Oversee and assist with daily housekeeping operations
• Inspect guest rooms and public spaces daily to ensure cleanliness and quality standards are met
• Develop, implement, and maintain routine and deep-cleaning schedules
• Ensure housekeeping supplies and guest amenities are adequately stocked and maintained

Team Leadership and Supervision

• Train, supervise, and support front desk and housekeeping staff as needed
• Provide day-to-day guidance, schedule coordination, and workflow oversight
• Promote accountability, teamwork, and service excellence
• Recognize strong performance and address issues constructively

Administration and Budget

• Monitor inventory levels and order supplies within approved budget guidelines
• Track expenses and prepare routine operational reports as requested
• Coordinate with management and vendors on operational needs
• Support special events, packages, and on-property initiatives

Facilities and Safety

• Communicate maintenance needs and coordinate with the Maintenance Supervisor and vendors
• Ensure compliance with health, safety, and sanitation regulations
• Respond calmly and effectively to emergency situations, including after-hours incidents

Additional Duties

• Support basic marketing and guest communications efforts online, by phone, and in person, as needed
• Perform other duties reasonably assigned to support the successful operation of the property

Requirements

Qualifications

• 2+ years of experience in hospitality, hotel operations, or a related customer service role preferred
• Prior experience in a boutique hotel, inn, or bed-and-breakfast strongly preferred
• Demonstrated excellence in guest service and interpersonal communication
• Experience with reservation and property management systems
• Cooking or breakfast service experience preferred
• Bachelor’s degree in hospitality management or related field preferred
• Exceptional organizational and time-management skills
• Strong problem-solving and decision-making abilities
• Ability to manage multiple priorities in a fast-paced environment
• Professional demeanor with a warm, approachable presence
• High attention to detail and commitment to quality standards
• Comfortable working independently and taking initiative
• Basic computer proficiency and strong communication skills
• Ability to lift, push, pull, or carry items up to 50 pounds
• Flexibility to work mornings, evenings, weekends, and holidays as required by business needs
• Ability and willingness to live on property in employer-provided housing