AI Automation Engineer Intern (EdTech) | Dify, LangChain, LLM

As our AI Automation Engineer Intern, your role is about bringing intelligent systems to life: Always thoughtful. Always impactful. You’ll work alongside us as our Expert Builder of AI-driven solutions—streamlining operations, enhancing experiences, and driving meaningful change through smart automation.

You’ll be at the forefront of designing and building GPT-powered customer support chatbots that deliver fast, accurate, and personalised assistance to our community at scale.

Through hands-on work with large language models (LLMs), Retrieval-Augmented Generation (RAG), and low-code AI orchestration tools, you’ll develop and deploy bots that empower support our teams to resolve queries more efficiently.

If you’re excited to be in the thick of AI, automation, and customer experience, and you're eager to learn fast, build boldly, and ship even faster—this is your chance to make a real impact.

Join The Pique Lab Team as we build fantastic systems together!

[About The Pique Lab]

At The Pique Lab, we believe that where curiosity blooms, knowledge flourishes.⁠⁠

Our tagline “Curious Inside. Limitless Outside.” embodies our mission to nurture every child’s curiosity & journey with him/her on that path of discovery and wonder.

Our Math & Science lessons are meticulously crafted based on pedagogical research, data-driven methodologies & have one overarching goal: to make learning fun, shorten learning curves & help students develop a genuine appreciation for Math & Science. Watch how we do this here!

Over the past decade, we've grown from a pair of co-founders to a diverse team of over 100 team members across 10 departments. Our proprietary learning methodology & examination-centric materials have helped more than 20,000 students ace their examinations.

Our headquarters is in Singapore, with remote teams in China, India, Malaysia & the Philippines. We take pride in our open, fast-paced & flat organisational structure where every team member is valued for their skills & competencies, not just their job titles.

[Your Role As Our AI Automation Engineer Intern]

Reporting to the VP Engineering, you will be a key player in transforming our customer experience through intelligent automation in the following responsibilities:

• Build and fine-tune GPT-based customer support chatbots to manage frequently asked questions from our community: From our programme offerings to the finer details about billing and logistics, we want to ensure that our customers get the answers to their questions fast and accurate—and not without a touch of personalisation!
• Manage and deploy AI workflows with tools like Dify.ai or similar low-code platforms: Whether it’s building a prototype or launching full-scale automations, you’ll bring ideas to life with tools that bridge the gap between code and creativity.
• Design dynamic conversation flows that route, escalate, or resolve issues with empathy and precision: You’ll craft seamless user journeys that not only solve our customers’ problems but also make them feel heard and supported.
• Apply RAG techniques to improve chatbot accuracy using internal knowledge bases (e.g. SOPs, FAQs, product guides): With our wide array of internal knowledge bases, you’ll supercharge our bots with real-time access to the most relevant and up-to-date information.
• Collaborate with product and operations teams to align bot behaviour with existing support workflows and escalation policies: You’ll ensure that our bots work in harmony with our Customer Care team to upload customer service excellence!
• Integrate chatbot logic into backend systems and APIs to retrieve/update customer data as needed: Empowering our bots to be even smarter and more responsive is your end goal.
• Participate in Agile-style development sprints, share updates, and iterate based on user feedback and test results: You’ll ship fast, learn faster, and keep improving with each sprint, all while keeping your finger on the pulse of what our community really needs.

[Team Fit]

We’d love to have a chat with you if you meet the following criteria:

Technical Skills

• Strong interest or hands-on experience in AI automation, LLMs, prompt engineering, or retrieval-based workflows
• Familiarity with tools like Dify.ai, LangChain, or similar low-code AI development platforms
• Basic understanding of Python and RESTful APIs for backend integration

Soft Skills

• Clear communication skills and the ability to work across technical and non-technical teams: You’re proficient in both written and spoken English to communicate with our team members in remote teams!
• Strong analytical mindset and curiosity about building smart, responsive user experiences

Brownie Points

• Prior experience working with customer service or help desk platforms: Your deep understanding of the pain points of customers will translate into smarter and more empathetic chatbot experiences that truly resonate with our community.
• Exposure to vector databases or chatbot analytics
• Strong interest in building enterprise-grade automation tools that scale across teams: Our long term vision is to adopt these smart systems not just for our customers, but also for our different teams to work even more seamlessly!

[Your Welfare]

1. [Biggest Takeaway] Mentorship, Training & Regular Feedback
2. Abundant Career Advancement Opportunities (With the potential to extend on a full-time or part-time basis!)
3. Competitive Remuneration (Up to $1,000/month)
4. Productivity & Tech Benefits (27" Dell Monitor for your WFH set-up, Apple Equipment & Peripherals)
5. Time-off From Work For Errands
6. Company Socials
7. Work From Home Care Packages

[Internship Information]

• Duration: 3-month internship (potential for extension, depending on interest & aptitude)
• Working Hours: Monday to Friday, 10AM to 7PM (40-hour workweek)
• Working Arrangement: Remote/ Work From Home
• Internship Stipend: $1,000/month
• Start Date: Flexible