Global Customer Experience Associate

Founded in 2014 by Amit Khatri and Gaurav Khatri, Noise was born with a bold mission—to democratize connected lifestyle technology for every Indian. With an unwavering focus on consumer-first innovation, this homegrown brand has consistently pushed boundaries, introducing industry-defining breakthroughs across wearable tech, audio, and connected devices. Today, with a vibrant community of over 40 million users, Noise is India's #1 smartwatch brand and the #2 brand in Truly Wireless Audio—a testament to its relentless pursuit of excellence. Introducing Luna – the future of smart wearables from the House of Noise. Luna is a high-accuracy smart ring with AI-powered coaching. Benchmarked by Philips Biosensing at 98.2% accuracy, Luna offers advanced health, sleep, and activity tracking, plus free AI-driven wellness plans. A Red Dot Design Award 2024 winner, it's trusted by Olympians, top athletes and global icons like Virat Kohli. Roles & Responsibilities: Customer Query Management: Respond to incoming customer queries across email, live chat, and other social platforms, ensuring high user satisfaction. Troubleshooting and Problem Solving: Provide accurate information and resolution for user queries regarding the Luna ring in real-time. Proactive Follow-ups: Ensure timely resolution and proactive communication with users regarding their concerns. Adaptability: Adapt to different customer needs and adjust responses accordingly, ensuring a tailored experience. Customer Empathy and Patience: Show understanding and patience, ensuring that users feel heard and valued. Tonality and Documentation: Maintain a friendly and conversational tone while focusing on enriching the user experience. Team Collaboration: Work closely with cross-functional teams such as logistics, operations and tech team to channel feedback and contribute to product improvement. Requirements: Tech Savvy: Comfortable working with tech products and online tools. Communication Skills:Strong, clear, and friendly communication, as you'll be serving primarily international users. Prior Internship Background: Experience in customer experience or community management is a plus. Discipline and Intent: Must have a strong sense of discipline and the intent to learn and grow. Commitment to the Shift: Cannot have any other commitments that conflict with this shift during the day.

Founded in 2014 by Amit Khatri and Gaurav Khatri, Noise was born with a bold mission—to democratize connected lifestyle technology for every Indian. With an unwavering focus on consumer-first innovation, this homegrown brand has consistently pushed boundaries, introducing industry-defining breakthroughs across wearable tech, audio, and connected devices. Today, with a vibrant community of over 40 million users, Noise is India's #1 smartwatch brand and the #2 brand in Truly Wireless Audio—a testament to its relentless pursuit of excellence.