%3Cp%3E%3Cu%3E%3Cstrong%3E%3Cfont color=%22#000000%22%3E%3Cfont face=%22Times New Roman%22%3E%3Cfont size=%223%22%3EBroad Description of Duties:%3C/font%3E%3C/font%3E%3C/font%3E%3C/strong%3E%3C/u%3E%3C/p%3E%3Cp%3E%3Cfont color=%22#000000%22%3E%3Cfont face=%22Times New Roman%22%3E%3Cfont size=%223%22%3E%3Cfont color=%22#000000%22%3E%3Cfont face=%22Times New Roman%22%3E%3Cfont size=%223%22%3E%3Cfont color=%22#000000%22%3E%3Cfont face=%22Times New Roman%22%3E%3Cfont size=%223%22%3EUnder the direction of the theatre management team, the %3Cstrong%3EShift Lead %3C/strong%3Eis responsible for providing support to management as it relates to theatre efficiencies, staff communication and meeting daily goals. A shift lead may serve as a first point of contact for guest concerns and assist with other associate related task such as: coaching, training, and policy enforcement. This position will help ensure an exceptional guest service experience.%3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/p%3E%3Cp%3E%3Cfont color=%22#000000%22%3E%3Cfont face=%22Times New Roman%22%3E%3Cfont size=%223%22%3E%3Cfont color=%22#000000%22%3E%3Cfont face=%22Times New Roman%22%3E%3Cfont size=%223%22%3E%3Cfont color=%22#000000%22%3E%3Cfont face=%22Times New Roman%22%3E%3Cfont size=%223%22%3E%3Cfont size=%223%22%3E%3Cfont color=%22#000000%22%3E%3Cfont face=%22Times New Roman%22%3EThis position reports to the General Manager (reporting may vary by location).%26nbsp;%26nbsp;%3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/p%3E%3Cp%3E%26nbsp;%3C/p%3E%3Cp%3E%3Cfont color=%22#000000%22%3E%3Cfont face=%22Times New Roman%22%3E%3Cfont size=%223%22%3E%3Cfont color=%22#000000%22%3E%3Cfont face=%22Times New Roman%22%3E%3Cfont size=%223%22%3E%3Cfont color=%22#000000%22%3E%3Cfont face=%22Times New Roman%22%3E%3Cfont size=%223%22%3E%3Cfont size=%223%22%3E%3Cfont color=%22#000000%22%3E%3Cfont face=%22Times New Roman%22%3E%3Cu%3E%3Cstrong%3E%3Cfont color=%22#000000%22%3E%3Cfont face=%22Times New Roman%22%3E%3Cfont size=%223%22%3E%3Cfont color=%22#000000%22%3E%3Cfont face=%22Times New Roman%22%3E%3Cfont size=%223%22%3E%3Cfont color=%22#000000%22%3E%3Cfont face=%22Times New Roman%22%3E%3Cfont size=%223%22%3E%3Cfont color=%22#000000%22%3E%3Cfont face=%22Times New Roman%22%3E%3Cfont size=%223%22%3E%3Cfont color=%22#000000%22%3E%3Cfont face=%22Times New Roman%22%3E%3Cfont size=%223%22%3EEssential Functions/Job Duties:%3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/strong%3E%3C/u%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/p%3E%3Cul%3E %3Cli%3E%3Cfont color=%22#000000%22%3E%3Cfont face=%22Times New Roman%22%3E%3Cfont size=%223%22%3E%3Cfont color=%22#000000%22%3E%3Cfont face=%22Times New Roman%22%3E%3Cfont size=%223%22%3E%3Cfont color=%22#000000%22%3E%3Cfont face=%22Times New Roman%22%3E%3Cfont size=%223%22%3E%3Cfont color=%22#000000%22%3E%3Cfont face=%22Times New Roman%22%3E%3Cfont size=%223%22%3E%3Cfont color=%22#000000%22%3E%3Cfont face=%22Times New Roman%22%3E%3Cfont size=%223%22%3E%3Cfont color=%22#000000%22%3E%3Cfont face=%22Times New Roman%22%3E%3Cfont size=%223%22%3ECommunicate to associates goals and objectives by conducting pre-shift meetings;%3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/li%3E %3Cli%3E%3Cfont color=%22#000000%22%3E%3Cfont face=%22Times New Roman%22%3E%3Cfont size=%223%22%3EAssist management by repositioning team members in areas of need during peak periods and according to show schedules;%3C/font%3E%3C/font%3E%3C/font%3E%3C/li%3E %3Cli%3E%3Cfont color=%22#000000%22%3E%3Cfont face=%22Times New Roman%22%3E%3Cfont size=%223%22%3EProcess voids, refunds, reserve seating swaps, and issuing loyalty points for guest service reasons;%3C/font%3E%3C/font%3E%3C/font%3E%3C/li%3E %3Cli%3E%3Cfont color=%22#000000%22%3E%3Cfont face=%22Times New Roman%22%3E%3Cfont size=%223%22%3EReboot terminals to ensure scanning is 100% operational;%3C/font%3E%3C/font%3E%3C/font%3E%3C/li%3E %3Cli%3E%3Cfont color=%22#000000%22%3E%3Cfont face=%22Times New Roman%22%3E%3Cfont size=%223%22%3EBe the first point contact for guest concerns;%3C/font%3E%3C/font%3E%3C/font%3E%3C/li%3E %3Cli%3E%3Cfont color=%22#000000%22%3E%3Cfont face=%22Times New Roman%22%3E%3Cfont size=%223%22%3EHelp maintain the quality of daily operations by meeting the %26ldquo;Best In Class%26rdquo; benchmarks, (Smile, Product Quality, Speed of Service, Clean Environment, Promote Value Offerings, Entertainment and Thanking the Guests);%3C/font%3E%3C/font%3E%3C/font%3E%3C/li%3E %3Cli%3E%3Cfont color=%22#000000%22%3E%3Cfont face=%22Times New Roman%22%3E%3Cfont size=%223%22%3EAssist with projects which include: seat repair, training, inventory, and financial goal planning/execution;%3C/font%3E%3C/font%3E%3C/font%3E%3C/li%3E %3Cli%3E%3Cfont color=%22#000000%22%3E%3Cfont face=%22Times New Roman%22%3E%3Cfont size=%223%22%3EAssist in other duties as assigned by the management team%3C/font%3E%3C/font%3E%3C/font%3E%3C/li%3E%3C/ul%3E%3Cp%3E%26nbsp;%3C/p%3E%3Cp%3E%3Cem%3E%3Cfont color=%22#000000%22%3E%3Cfont face=%22Times New Roman%22%3E%3Cfont size=%223%22%3E*The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.%3C/font%3E%3C/font%3E%3C/font%3E%3C/em%3E%3C/p%3E%3Cp%3E%26nbsp;%3C/p%3E%3Cp%3E%3Cu%3E%3Cstrong%3E%3Cfont color=%22#000000%22%3E%3Cfont face=%22Times New Roman%22%3E%3Cfont size=%223%22%3E%3Cfont color=%22#000000%22%3E%3Cfont face=%22Times New Roman%22%3E%3Cfont size=%223%22%3E%3Cfont color=%22#000000%22%3E%3Cfont face=%22Times New Roman%22%3E%3Cfont size=%223%22%3EJob Requirements:%3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/strong%3E%3C/u%3E%3C/p%3E%3Cul%3E %3Cli%3E%3Cfont color=%22#000000%22%3E%3Cfont face=%22Times New Roman%22%3E%3Cfont size=%223%22%3E%3Cfont color=%22#000000%22%3E%3Cfont face=%22Times New Roman%22%3E%3Cfont size=%223%22%3E%3Cfont color=%22#000000%22%3E%3Cfont face=%22Times New Roman%22%3E%3Cfont size=%223%22%3EPossess strong interpersonal, verbal, and written communication skills;%3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/li%3E %3Cli%3E%3Cfont color=%22#000000%22%3E%3Cfont face=%22Times New Roman%22%3E%3Cfont size=%223%22%3EWilling and motivated to learn new skills, tasks, and software systems to meet the changing demands of the industry;%3C/font%3E%3C/font%3E%3C/font%3E%3C/li%3E %3Cli%3E%3Cfont color=%22#000000%22%3E%3Cfont face=%22Times New Roman%22%3E%3Cfont size=%223%22%3ESix (6) months minimum experience in theatre industry%3C/font%3E%3C/font%3E%3C/font%3E%3C/li%3E%3C/ul%3E%3Cp%3E%26nbsp;%3C/p%3E%3Cp%3E%3Cu%3E%3Cstrong%3E%3Cfont color=%22#000000%22%3E%3Cfont face=%22Times New Roman%22%3E%3Cfont size=%223%22%3E%3Cfont color=%22#000000%22%3E%3Cfont face=%22Times New Roman%22%3E%3Cfont size=%223%22%3EPhysical Requirements:%3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/strong%3E%3C/u%3E%3C/p%3E%3Cp%3E%3Cfont color=%22#000000%22%3E%3Cfont face=%22Times New Roman%22%3E%3Cfont size=%223%22%3E%3Cfont color=%22#000000%22%3E%3Cfont face=%22Times New Roman%22%3E%3Cfont size=%223%22%3EWhile performing the duties of this job, the employee is frequently required to sit, talk and/or hear, and/or use hands to finger, handle, or touch objects, tools, or controls.%26nbsp; The employee is required to stand, and/or walk occasionally.%26nbsp; The employee must occasionally lift and/or move up to 35 lbs.%26nbsp; Specific vision abilities required by this job include close vision and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position. %3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/p%3E%3Cp%3E%3Cfont color=%22#000000%22%3E%3Cfont face=%22Times New Roman%22%3E%3Cfont size=%223%22%3EWork is performed in an office and theatre environment.%26nbsp; The noise level is usually moderate to high with an occasional loud environment. Wearing a face mask is required during scheduled working hours. The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. %3C/font%3E%3C/font%3E%3C/font%3E%3C/p%3E%3Cp%3E%26nbsp;%3C/p%3E%3Cp%3E%3Cu%3E%3Cstrong%3E%3Cfont color=%22#000000%22%3E%3Cfont face=%22Times New Roman%22%3E%3Cfont size=%223%22%3E%3Cfont color=%22#000000%22%3E%3Cfont face=%22Times New Roman%22%3E%3Cfont size=%223%22%3E%3Cfont color=%22#000000%22%3E%3Cfont face=%22Times New Roman%22%3E%3Cfont size=%223%22%3EEducation Required:%3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/strong%3E%3C/u%3E%3C/p%3E%3Cul%3E %3Cli%3E%3Cfont color=%22#000000%22%3E%3Cfont face=%22Times New Roman%22%3E%3Cfont size=%223%22%3E%3Cfont color=%22#000000%22%3E%3Cfont face=%22Times New Roman%22%3E%3Cfont size=%223%22%3E%3Cfont color=%22#000000%22%3E%3Cfont face=%22Times New Roman%22%3E%3Cfont size=%223%22%3ENo minimum education required; however, high school diploma or equivalency is preferred %3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/li%3E%3C/ul%3E%3Cp%3E%26nbsp;%3C/p%3E%3Cp style=%22text-align: justify;%22%3E%3Cfont color=%22#000000%22%3E%3Cfont face=%22Times New Roman%22%3E%3Cfont size=%223%22%3E%3Cfont color=%22#000000%22%3E%3Cfont face=%22Times New Roman%22%3E%3Cfont size=%223%22%3E%3Cem%3E%3Cfont color=%22#000000%22%3E%3Cfont face=%22Times New Roman%22%3E%3Cfont size=%223%22%3EMarcus Theatres is an equal opportunity employer.%26nbsp;We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.%26nbsp;We are committed to non-discrimination in our hiring and employment practices in accordance with all applicable laws.%3C/font%3E%3C/font%3E%3C/font%3E%3C/em%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/font%3E%3C/p%3E
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