%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22color:black;font-family:%26quot;Calibri%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EDo you strive to set yourself apart by your gracious service and impeccable style? Are you passionate and energetic about delivering exceptional experiences to guests? If so, AC Hotel Chicago Downtown is looking for a%3Cstrong%3E Front Office Manager%3C/strong%3E%3C/span%3E to join us. In this role, you will be r%3C/span%3E%3Cspan style=%22background-color:white;color:black;font-family:%26quot;Calibri%26quot;,sans-serif;%22%3Eesponsible for overseeing all Front overseeing all Front Office Operations.%3Cspan style=%22mso-tab-count:1;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22color:black;font-family:%26quot;Calibri%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3ENestled just steps from the iconic Magnificent Mile, our 226-room AC Hotel is among the first of its kind in the U.S., setting the standard for sleek, modern hospitality. As part of Marcus Hotels %26amp; Resorts, we thrive on crafting unforgettable experiences for travelers who seek style, substance, and seamless service. Here, our team isn’t just about hospitality—we embody the rhythm of the city, catering to guests who embrace an %22on-the-go%22 lifestyle. If you’re ready to redefine hospitality, elevate guest experiences, and lead with passion, we invite you to join us and bring your artistry, excellence, and innovation to our dynamic team.%3C/span%3E%3C/span%3E%3C/p%3E%3Ch2%3E%3Cspan style=%22color:black;font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;mso-bidi-font-family:Calibri;%22%3EWhat you will be doing:%3C/span%3E%3C/span%3E%3C/h2%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22color:black;font-family:%26quot;Calibri%26quot;,sans-serif;%22%3E• Oversee, direct and motivate staff across multiple departments, ensuring exceptional guest experiences.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22color:black;font-family:%26quot;Calibri%26quot;,sans-serif;%22%3E• Supervise and support daily operations of the front desk, concierge, valet, and bell stand.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22color:black;font-family:%26quot;Calibri%26quot;,sans-serif;%22%3E• Anticipate guest needs, resolve concerns, and maintain positive guest relations at all times.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22color:black;font-family:%26quot;Calibri%26quot;,sans-serif;%22%3E• Train, coach, and mentor associates, providing feedback and ensuring adherence to hotel standards.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22color:black;font-family:%26quot;Calibri%26quot;,sans-serif;%22%3E• Manage scheduling, staffing, and performance monitoring to optimize service and productivity.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22color:black;font-family:%26quot;Calibri%26quot;,sans-serif;%22%3E• Ensure accurate handling of reservations, group arrivals, VIP check-ins, billing, and guest room security.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22color:black;font-family:%26quot;Calibri%26quot;,sans-serif;%22%3E• Coordinate with housekeeping, engineering, and other departments to ensure seamless service.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22color:black;font-family:%26quot;Calibri%26quot;,sans-serif;%22%3E• Review group requests and special events, preparing the front office team to deliver personalized service.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22color:black;font-family:%26quot;Calibri%26quot;,sans-serif;%22%3E• Handle overbookings, no-shows, and late checkouts with professionalism and efficiency.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22color:black;font-family:%26quot;Calibri%26quot;,sans-serif;%22%3E• Foster team morale by promoting a cooperative work environment.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22color:black;font-family:%26quot;Calibri%26quot;,sans-serif;%22%3E• Perform administrative tasks such as documentation, reporting, and interdepartmental communication.%3C/span%3E%3C/p%3E%3Ch2%3E%3Cspan style=%22color:black;font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;mso-bidi-font-family:Calibri;%22%3EPosition Requirements:%3C/span%3E%3C/span%3E%3C/h2%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22color:black;font-family:%26quot;Calibri%26quot;,sans-serif;%22%3E• Minimum 2 years of experience as an Assistant Front Office Manager or similar leadership role in a hotel or resort preferred.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22color:black;font-family:%26quot;Calibri%26quot;,sans-serif;%22%3E• Strong leadership, organizational and time management skills.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22color:black;font-family:%26quot;Calibri%26quot;,sans-serif;%22%3E• Exceptional customer service and communication abilities, with professionalism under pressure.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22color:black;font-family:%26quot;Calibri%26quot;,sans-serif;%22%3E• Proficiency in hospitality systems (Fosse, Opera, POS systems, Microsoft Office, etc.).%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22color:black;font-family:%26quot;Calibri%26quot;,sans-serif;%22%3E• Ability to multi-task and make sound decisions quickly and effectively.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22color:black;font-family:%26quot;Calibri%26quot;,sans-serif;%22%3E• Flexibility to work evenings, weekends, and holidays.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22color:black;font-family:%26quot;Calibri%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-ansi-language:EN-GB;%22 lang=%22EN-GB%22%3E%3Cstrong%3EWhat%27s in it for you?%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22 style=%22margin-left:.5in;mso-list:l0 level1 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22color:black;font-family:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color:black;font-family:%26quot;Calibri%26quot;,sans-serif;%22%3ERoom discounts at Marcus Hotels %26amp; Resorts and Marriott worldwide locations%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22 style=%22margin-left:.5in;mso-list:l0 level1 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22color:black;font-family:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color:black;font-family:%26quot;Calibri%26quot;,sans-serif;%22%3EDiscounts at Marcus Hotels %26amp; Resorts restaurants, cafes, lounges, golfing, skiing, and spa%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22 style=%22margin-left:.5in;mso-list:l0 level1 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22color:black;font-family:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color:black;font-family:%26quot;Calibri%26quot;,sans-serif;%22%3E“Two for one” movie theater coupons at Marcus Theatres%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22 style=%22margin-left:.5in;mso-list:l0 level1 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22color:black;font-family:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color:black;font-family:%26quot;Calibri%26quot;,sans-serif;%22%3EAbility to grow your career and transfer from one property to another while maintaining your service with the company%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22 style=%22margin-left:.5in;mso-list:l0 level1 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22color:black;font-family:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color:black;font-family:%26quot;Calibri%26quot;,sans-serif;%22%3EPaid time of%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22 style=%22margin-left:.5in;mso-list:l0 level1 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22color:black;font-family:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color:black;font-family:%26quot;Calibri%26quot;,sans-serif;%22%3EMedical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22 style=%22margin-left:.5in;mso-list:l0 level1 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22color:black;font-family:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color:black;font-family:%26quot;Calibri%26quot;,sans-serif;%22%3EAnd more!%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22background-color:white;color:black;font-family:%26quot;Calibri%26quot;,sans-serif;%22%3E%3Cstrong%3ESalary Estimate:%3C/strong%3E %2460,000-%2470,000%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22color:black;font-family:%26quot;Calibri%26quot;,sans-serif;%22%3E%3Cb style=%22mso-bidi-font-weight:normal;%22%3E%3Cstrong%3EAbout Us:%3C/strong%3E%3C/b%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22color:black;font-family:%26quot;Calibri%26quot;,sans-serif;%22%3EA division of The Marcus Corporation, Marcus Hotels %26amp; Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 16 hotels and resorts, our properties are known for their unique character and style.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22color:black;font-family:%26quot;Calibri%26quot;,sans-serif;%22%3ENote: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22color:black;font-family:%26quot;Calibri%26quot;,sans-serif;%22%3EThe AC Hotel Chicago is an equal opportunity employer.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%26nbsp;%3C/p%3E
If you are having issues with this page please email MarcusCareers@MarcusCorp.com.