Intake Specialist

About the Role

As an Intake Specialist, you are the first voice our clients trust and a key driver of the firm’s revenue. You’ll lead in depth consultations, assess each client’s situation, and confidently guide them toward the service that best meets their needs. This role blends empathy, structured interviewing, and sales skill to create a smooth, high quality entry into the firm. You’ll build rapport quickly, communicate clearly in English and Spanish, and help clients understand both the legal pathways available to them and the value of partnering with our team. Your ability to listen, educate, and convert interested leads into committed clients directly impacts the number of families we’re able to help. If you’re energized by meaningful conversations, motivated by metrics, and skilled at turning uncertainty into clarity this role offers the chance to make a real difference from day one.

Your Key Contributions

1. Learn, memorize, and research the case types we offer at the firm based on Attorney’s guidelines.

2. Conduct one-hour interviews with potential clients and initiate a potential case type based on the Attorney’s direction, training, FAQ documents, and other communications.

3. Lead Interviews with approved sales scripts and empathy to build rapport with potential clients.

4. Review case pricing with clients and determine their best payment option to start a potential case type. Involve the Intake Manager or Intake Assistant Manager to approve manager specials or payment plans.

5. Educate clients on the benefits of partnering with our firm and the payment options available to them.

6. Convert potential leads into admitted clients based on benefits and values of each case type.

7. Schedule and follow up with all leads that have potential case types to clarify information, answer questions, and encourage engagement with the firm.

8. If eligible, based on client’s initial down payment, this individual is responsible for scheduling the sign-up appointment.

9. Responsible for sending contracts to clients following down payment.

10. Stay up to date on weekly legal training with firm attorneys.

What Makes You a Great Fit

1. Bilingual (Spanish English) B2-C1

2. Proficient with Microsoft Office Suite or related software

3. High School Diploma or equivalent experience

4. Excellent verbal and written communication skills

5. Possess excellent bilingual (English and Spanish) interpersonal and communication skills, both written and verbal

6. World class customer service and selling skills

7. Proven ability to meet deadlines and time manage themselves

8. Impeccable organizational skills and attention to detail

9. Strong problem-solving skills

10. Experience in sales or metrics-based environment preferred

How You'll Benefit

• Compensation: $24/hr plus bonus

• 401k Match  

• Medical, Dental, & Vision Insurance 

• Options for Health Savings Account or Flexible Spending Account  

• Dependent Care FSA 

• Basic Life Insurance 

• Voluntary Life & AD&D 

• Disability Insurance 

• Hospital Indemnity Insurance 

• Employee Assistance Program 

• Calm App Subscription 

• Paid Time Off 

Our Firm

At Lisinski Law Firm, the commitment we show to our clients is matched by how we support and invest in our people. LLF is a place where employees are encouraged by peers, heard by leadership, and strengthened by a genuinely collaborative team culture. Whether you join Marketing, IT, Accounting, Legal, or any other function, your work matters. Every role contributes to meaningful, lasting impact in the lives of those we serve.

Our Values

At Lisinski Law Firm, we are driven by a client obsessed mindset and a commitment to learning, advocacy, efficiency, and nimbleness in everything we do. We work as true team players, delivering creative problem-solving and high-quality service to support families with excellence and care.

*This position is temporarily remote and will be full time on-site beginning in late Spring 2026*

The office will be located in/around this area: Chelsea, Revere, Everett.