Resident Relations Coordinator

Duties and Responsibilities

• Establish and achieve specific goals for reducing turnover rates including promoting longer lengths of residency
• Continued development and implementation of a proactive Annual Customer Care Plan
• Assist Property Manager with the quality assurance and resident satisfaction including handling resident concerns/requests
• Develop and maintain a positive and useful relationship with the local government and community organizations
• Assist in Overseeing the efficient professional flow of clerical duties and procedures in the office
• Assist in all emergency situations
• Prepare the monthly newsletter
• Contact and meet with the residents that have given notice
• Conducts move-in orientations
• Maintain, coordinate, and document community room reservations and satisfaction
• Contribute to the team's effort by accomplishing tasks and assisting with projects as needed
• Perform various other duties as assigned by Property Manager and/or Supervisor

 

Skills Required

• Ability to keep accurate and neat records, meet deadlines, and perform simultaneous multiple tasks
• Strong verbal and written communication skills. Ability to cooperatively maintain positive relations with SMC management, residents, fellow team members, the public and local government and community organizations
• Exceptional interpersonal skills, self-motivational skills, and organizational skills
• Ability to handle stress, pressure, and emergency situations with poise and sensitivity
• Working knowledge with Microsoft® Office 2000
• Proficient use of Yardi as it relates to job responsibilities within 60 days of training
• Effective problem solving skills
• Excellent customer service and sales skills
• Must be goal oriented with regards to management objectives
• Southern Difference Institute Graduate or attendee

 

Key Performance Indicators

• Exhibits the following performance expectations:

oTeamwork

oDependability 　

oCommunication

oUnderstands Role, Responsibilities and Job Skills

oTime Management and Planning

oQuality of Work

oSafety

• Turnover percentage rates decrease or maintain in accordance with goals/budget
• Expenses meet or are less than budget for resident retention, other marketing, and recreational/social line item expenses
• Increase resident involvement in community activities
• Successful implementation of the Annual Customer Care Plan

 

Organizational Awareness / Civic Social Responsibility

• Have and embrace a thorough understanding and knowledge of Southern Management Corporation's Strategic Foundation -- it's Mission, Vision, and Values. Promote awareness of how work performance has an impact on community, hospitality, commercial and corporate team measures, as well as Southern Management Corporation as a whole
• Promote Southern Management Corporation's Strategic Foundation and ensures goals are aligned with the company's Mission, Vision, and Values; taking innovative approaches to foster performance excellence and continuous improvement
• Communicate, encourage and support social responsibility and participation in company events and special projects which impact the greater community, region, state or cause
• Act as a positive role model of organizational awareness by promoting the success of Southern Management Corporation and its diverse communities, hotels, and office buildings
• Understands how the STARcard measurements are considered Key Performance Indicators of the organization's Strategic Objectives

The Hotel at the University of Maryland is proud to offer a AAA Four Diamond Lifestyle Luxury hotel and conference center experience to the Washington DC metro suburban region. The Hotel invites business and leisure visitors to stay at our elegant accommodations with an array of dining choices and amenities. Located next to the University of Maryland campus, we are convenient to Washington DC, Maryland and Virginia. Book your stay with us today!