The Garrett Companies

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Leasing Specialist - Maeva Modern Apartments

Salary

$41k

Min Experience

1 years

Location

Lutz, Florida, United States

JobType

full-time

About the job

Info This job is sourced from a job board

About the role

We’re looking for a high-energy, customer-obsessed Customer Experience Specialist to join our team and bring The Garrett Companies' gold standard of service to life! This role is perfect for a skilled leasing professional with lease-up experience who thrives in a fast-paced, on-the-go environment, loves connecting with people, and treats every prospect like a VIP. If you’re driven, solutions-oriented, and believe that top-tier customer service is non-negotiable, we want to meet you!
 
This position requires working on Saturdays.
 
Duties and Responsibilities
  • Execute marketing, leasing, and renewal strategies to achieve occupancy goals for a new lease-up community.
  • Assist with community marketing efforts to build awareness and drive traffic of prospective residents.
  • Respond to phone, email, and internet leads, using proven sales techniques to schedule tours and increase conversions.
  • Conduct tours, assess prospects' needs, and tailor the leasing approach to close more leases.
  • Stay informed on local market trends, rent levels, amenities, and competitors to remain a knowledgeable resource.
  • Demonstrate The Garrett Companies' customer-first philosophy in every interaction with residents and prospects.
  • Manage all leasing paperwork and data entry through Entrata; maintain complete and compliant resident files.
  • Guide new residents through the full leasing and move-in process, including lease execution, rent/deposit collection, and orientation.
  • Proactively initiate renewal efforts 120+ days prior to lease expiration, reinforcing the value of staying in the community.
  • Promote positive resident relations through responsiveness, professionalism, and a commitment to service.
  • Receive and triage maintenance requests, creating work orders and coordinating resolutions.
  • Monitor property appearance and safety concerns, reporting issues promptly.
  • Participate in required training and development activities, including occasional travel and weekend work.
  • Other duties as assigned.

 Prerequisites

  • Passionate about creating an unparalleled customer experience and relentless in the development of your customer service skills.
  • Extensive customer service and leasing experience with new construction and lease-ups (minimum of 1 year).
  • Must be consistently detail oriented.
  • Ability to recognize personal shortcomings.
  • Excellent written and verbal communication.  
  • Working knowledge or ability to quickly learn property software (Entrata), Microsoft Office, NALP preferred.
  • Arrive to work on time.
  • Must pass background check and drug screening

 Pre-Prerequisites (these are the most important items)

  • Positive attitude.
  • Relentless problem-solving skills.
  • Will never claim the work of others as their own.
  • We are trend setters and standards breakers.  Our intent is to consistently surprise our audiences by being excellent.
  • Ability to anticipate.
  • Understanding the difference between causation and correlation.
  • We are all broom pushers.  Every member of our team is willing to work and support at all levels.

Physical Demands

  • Ability to climb up to four flights of stairs to access apartments
  • Ability to walk several acres to tour community
  • Some lifting; up to 25lbs
  • Ability to sit or stand for long periods at a time
 
Ongoing Training

Membership to professional organizations and continuing education is supported by Garrett Residential and The Garrett Companies.

About the company

Full-service multifamily development, construction, and management firm.

Skills

Entrata
Microsoft Office
NALP