Coatroom Attendants

Description

Part-time temporary holiday help, up to 28 hours/week.

Compensation: $22.50 per hour

Background

Internationally recognized as a premier museum and research center, the Frick is known for its distinguished Old Master paintings and outstanding examples of European sculpture and decorative arts.

The collection originated with Henry Clay Frick (1849–1919), who bequeathed his home, paintings, sculptures, and decorative arts to the public for their enjoyment. The institution’s holdings—which encompass masterworks from the Renaissance through the nineteenth century—have grown over the decades, more than doubling in size since the opening of the museum in 1935. A critical component of the institution is the Frick Art Research Library, founded in 1920 by Helen Clay Frick, daughter of the museum’s founder. Recognized as one of the world’s top art history research centers, it has served students, scholars, and members of the public free of charge for generations.

The Frick has undergone a comprehensive renovation and was open in a temporary home, Frick Madison, from 2020 through early 2024, while renovations were underway at the mansion on 70th Street. In addition to special exhibition galleries and education spaces, we have added enhanced visitor amenities and accessible spaces. The Museum and Art Research Library reopened to the public in April.

Position Summary

The holiday season is a very busy one for museums and cultural institutions in New York and throughout the country. At The Frick Collection we expect many visitors during that time. Given the potential for inclement weather in November and December we also anticipate that visitors may have coats, bags, and umbrellas that they will be required to leave in our Coatroom before visiting the galleries.

We are seeking This is a varied position that involves all aspects of visitor services: admissions and membership desks, ticket scanning, gallery host, coat check, and phone operator.

Coatroom Attendants are among the first representatives of the museum to greet the public.

Responsibilities include welcoming visitors, checking visitors’ coats and bags.

Coatroom attendances will work as team members with other front-of-house staff, ensuring that the daily frontline services operate in a smooth, efficient, and safe manner.

Requirements

The education and/or experience requirements listed below are representative of the knowledge, skill, and ability required to successfully perform the essential duties of this position.

• We are looking for enthusiastic individuals committed to providing a positive and memorable experience for our diverse visitor population.
• Experience in visitor services or customer services required.
• Punctuality, professionalism, reliability, excellent communication and customer service skills, and attention to detail are essential.
• Outstanding ability to connect, engage, and communicate in a friendly, clear and inclusive manner with museum visitors from diverse backgrounds.
• Skilled at interacting with a demanding public; ability to stay calm under pressure and in busy and crowded situations.
• Fluency in English is essential. Knowledge of a second language is useful.

Workplace culture

At the Frick Collection, we pride ourselves on promoting an open and welcoming workplace culture that supports work-life balance. The Frick strives to provide our employees with competitive salaries and exceptional benefits in a beautiful and pleasant work setting, while offering an excellent opportunity to appreciate some of the world’s finest works of art.

The Frick Collection  provides equal opportunity to all employees and applicants for employment without regard to personal characteristics such as race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or other characteristics protected by law. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Employment Status, Work Hours and Compensation

This is a part-time temporary nonexempt role. Hourly rate of pay is $22.50. 

The Museum is open to the public Wednesdays – Mondays 10:30 AM – 5:30 PM PM; on Fridays hours are extended to 8:30 PM.   The Museum is closed on all Federal Holidays, including Christmas and New Year’s Day. 

The Museum hosts events and other activities for members, donors and the public on evenings and weekends. In addition to working museum opening hours, Coatroom Attendants may be relied upon to work to support these additional evening and weekend events. 

Coatroom Attendants are generally scheduled to work between 16 and 24 hours per week, though may be scheduled to work up 28 hours per week; shifts may vary but are expected to be 8 hours/day 2-3 days/week, including a paid lunch break. 

Benefits in Employment with the Frick Collection

Wellness Programs at the Frick include an Employee Assistance Plan, a discount on Citi Bike memberships and a discount on bike helmets. 

Meal and Museum Shop discount: When employees are working onsite, they may access a discount on food pickup or delivery through Seamless/Grubhub. All employees are eligible to receive a discount on Frick Museum Shop purchases.

Onsite Employee Amenities include an employee cafeteria with complimentary snacks and breakfast offerings. Breakroom with computer workstations and television. 

Application Process 

Apply here or send cover letter and resume to: 

Human Resources Assistant 

The Frick Collection

1 East 70th Street

New York, NY 10021