Chief Operating Officer

The Emily Program

Salary: $250k - $350k
Experience: 15+ yrs
Location: Roseville, Minnesota, United States
Job type: Full-time

Required skills

compliance
cross-functionally
forecasting
incident response
PHP
service delivery

About the role

Our vision is a world of peaceful relationships with food, weight, and body image, where everyone with an eating disorder can experience recovery. We believe that exceptional, individualized care leads to lasting recovery from eating disorders. That’s why our teams are comprised of compassionate, dedicated professionals from a variety of backgrounds who collaborate to provide the very best evidence-based care for our clients at all levels of care.

Position Overview

The Chief Operating Officer (COO) is a mission-critical executive responsible for driving operational excellence, consistency, and enterprise value across a multi-state behavioral health organization specializing in eating disorders. Reporting to the CEO and serving on the Executive Leadership Team, the COO leads the design and execution of strategies that optimize the operating model—ensuring high-quality patient care, strong financial performance, and reliable execution across all locations.

This leader oversees clinical operations, service delivery, staffing performance, and infrastructure across multiple levels of care. The ideal candidate brings deep healthcare operations experience, with a proven ability to standardize and improve performance in complex, multi-site environments while balancing mission and financial discipline.

Location & Travel

Remote, US based role ( must be able to work for any employer in the US unrestricted)

Travel 25–40% across multiple states

Compensation:

Typical Range is $250,000-$350,000 plus incentive pay

Final Compensation offered will be within pay range based on qualifications/experience met for the position.

How COOs Empower Recovery

Operational Strategy & Performance

Develop and execute strategies to optimize operations, improve consistency, and drive performance across all sites

Standardize workflows, staffing models, and performance metrics

Implement dashboards and KPIs for real-time visibility and decision-making

Identify operational gaps and lead performance improvement initiatives

Clinical Operations & Quality

Oversee operations across all levels of care (inpatient, residential, PHP, IOP, outpatient)

Partner with clinical leadership to improve patient outcomes, safety, and experience

Optimize length of stay, throughput, and capacity utilization

Ensure compliance with Joint Commission, CARF, state, and payer requirements

Financial Performance & Efficiency

Partner with Finance to drive P&L accountability and margin improvement

Lead cost management, staffing efficiency, and productivity initiatives

Oversee forecasting, resource allocation, and site-level performance

Scale best practices across locations to improve outcomes and EBITDA

Systems, Infrastructure & Integration

Strengthen and standardize systems, processes, and operational infrastructure

Partner with technology leadership to enable real-time, data-driven decisions

Oversee vendor management, facilities, and supply chain efficiency

People & Leadership

Build and lead a high-performing, mission-aligned operations team

Optimize staffing models to align with patient demand and financial goals

Foster a culture of accountability, transparency, and data-driven performance

Governance, Risk & Compliance

Ensure compliance with healthcare regulations, accreditation, and HIPAA

Maintain audit readiness and lead risk mitigation efforts

Oversee patient safety, incident response, and quality improvement programs

Executive & Stakeholder Partnership

Provide data-driven insights to the CEO and Board on operational performance

Collaborate cross-functionally to align operations with strategic priorities

Represent the organization with payers, regulators, and external partners

Qualifications

Education

Bachelor’s degree in Healthcare Administration, Business, or related field required
Master’s degree (MHA, MBA, or similar) preferred

Experience

15+ years of healthcare operations leadership, including multi-site environments
Experience in behavioral health and/or private equity–backed organizations preferred
Proven track record improving operational efficiency, clinical outcomes, and EBITDA
Experience standardizing systems and scaling performance across locations
Strong knowledge of behavioral health regulations, accreditation, and payer dynamics
Demonstrated success leading large, geographically dispersed teams

Personal Attributes

Strategic, analytical, and results-driven
Strong operational judgment with a hands-on leadership style
Transparent, credible, and accountable
Effective communicator with executive and Board presence
Mission-driven with a commitment to patient outcomes and organizational growth

Work Environment & Travel

Primarily office-based with extended computer use
Travel 25–40% across multiple states

What we offer:

Employee Benefits: We understand the importance of a well-rounded benefits package. That’s why we’re dedicated to providing a range of plans to meet your needs.

For full-time employees, we offer:

HSA and PPO insurance with HSA or FSA options (Blue Cross Blue Shield)
Dental insurance (Delta Dental)
Vision insurance (EyeMed)
Short-term and long-term disability insurance
Company-paid life insurance
401(k) plan available two months after start date
Company 401(k) matching for up to 50% of your contribution, up to 6% of your compensation

Paid time off is a crucial part of maintaining work and life balance. Our generous PTO plan accrues annually and begins with your first whole pay period. Eligible employees enjoy seven paid holidays and one floating holiday in addition to their regular PTO.

About The Emily Program

Specialized medical and therapeutic care for eating disorder recovery.

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