Customer Service Representative
The Drain Surgeon
full-time
Required skills
- CRM software
- Microsoft Office
About the role
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<div><strong>Benefits:</strong></div>
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<li>Competitive salary</li>
<li>Health insurance</li>
</ul>
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<div><strong>About the Role:</strong></div><div>Join The Drain Surgeon as a Customer Service Representative in Augusta, GA, where you’ll be the friendly voice that connects our customers with top-notch plumbing solutions. This role is perfect for those who thrive in a fast-paced environment and enjoy helping others while making a difference in their daily lives.</div><div>
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</div><div><strong>Responsibilities:</strong></div><ul>
<li>Handle incoming customer inquiries via phone, email, and chat with professionalism and courtesy.</li>
<li>Provide accurate information about our services, pricing, and scheduling to customers.</li>
<li>Assist in resolving customer complaints and issues promptly to ensure satisfaction.</li>
<li>Maintain detailed records of customer interactions and transactions in our system.</li>
<li>Collaborate with team members to improve service delivery and customer experience.</li>
<li>Follow up with customers to ensure their needs are met and encourage feedback.</li>
<li>Stay updated on company services and industry trends to provide informed support.</li>
<li>Support administrative tasks as needed to enhance overall operations.</li>
</ul><div><strong>Requirements:</strong></div><ul>
<li>High school diploma or equivalent; additional education in customer service is a plus.</li>
<li>Proven experience in a customer service role, preferably in the plumbing or home services industry.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Strong problem-solving abilities and a customer-first mindset.</li>
<li>Ability to multitask and manage time effectively in a fast-paced environment.</li>
<li>Proficient in using customer service software and Microsoft Office Suite.</li>
<li>Positive attitude and a team-oriented approach.</li>
<li>Availability to work flexible hours, including evenings and weekends if needed.</li>
</ul><div><strong>About Us:</strong></div><div>The Drain Surgeon has been serving the Augusta, GA community for over a decade, providing reliable and efficient plumbing solutions that our customers trust. Our commitment to exceptional service and a friendly, supportive work environment makes us a favorite among both clients and employees. Join us and be part of a team that values integrity, professionalism, and customer satisfaction!</div>
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About The Drain Surgeon
Provides residential and commercial plumbing and drain cleaning services.
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