Floor Manager

The Floor Manager is part of the management team, and drives the store's performance. We have two positions available: 1 x Floor Manager until January 2026 1 x Floor Manager until June 2026. The position will be 39 hours per week and you will need to be flexible for shifts and weekend work, Monday-Sunday. What You Will Do Primary Responsibilities Takes responsibility for company Visual Merchandising standards, to ensure the presentation of Stage, Backstage and Window Displays is outstanding Leads and monitors Cast execution of Visual Merchandising standards using guidelines provided in delivery, markdowns, recovery and replenishment, and Stage moves, including checking correct POS Teaches and guides Cast Members to ensure Disney Visual Merchandising standards are constantly achieved Sales Drives positive results in key performance indicators including sales, conversion, AGS, UPT, and Magic Touch and able to explain these KPIs to cast members Drives Cast Members to achieve KPIs, such as GoWiths, through games and activities Sets priorities and manages time effectively and efficiently Able to stage manage, lead, and coach Cast Members to provide great Guest Service and prioritise tasks to achieve sales results Service Represents the Disney Brand, leading by example to provide Guests with Magical Experiences Mentors, trains and coaches Cast Members to develop their ability to provide Magical Service Actively approaches guests in a warm and friendly manner, listens and asks questions to identify and meet Guests' needs Coaches Cast Members to identify opportunities to surprise and delight Guests of all ages using Disney product knowledge and Storytelling Keeps up to date with Disney Knowledge through use of store tools and resources, encourages team to do the same, and builds team knowledge through effective training Tailors approach to each Guest, and learns quickly when facing new requests or challenges. Uses information to find solutions remembering the Most Important Policy and to always put the Guest first Plan, manage and monitor effectiveness of scripted and non-scripted events for Guests in both one-on-one and group settings Drives the performance of the team to achieve and improve Magic Touch (Mystery Shop) results Contribution Assists Store Management team to ensure store's total compliance to Disney Policies, Store Operating Procedures and local employment law (including Health and Safety Procedures, Loss Prevention, and cash handling) Ensures integrity of the brand by monitoring and maintaining Disney Store grooming guidelines and standards of behaviour Champions Disney sponsored events that integrate the Disney brand into the local community (Volunt'EARs) initiatives that give back and have a positive impact Processes delivery in a fast and accurate manner following all guidelines and achieving process goals. Achieves shrinkage results and ensures accuracy when completing Stock Inventory Counts and tasks. Responsible for implementing a consistently high standard of Administration Able to assume key holder responsibilities observing Disney policies and procedures In certain stores, it may be a requirement to be first aid trained, to comply with regulations

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.