Visitor Experience Assistants (Saturdays)

We are looking for friendly, passionate, and enthusiastic team players to join our Visitor Experience team on a fixed-term basis. The team play an invaluable role in providing a proactive welcome, excellent customer service and engagement with audiences of all ages and backgrounds. Customer Service & Visitor Engagement Proactively welcome visitors to the museum in a friendly and open way. Provide excellent levels of engagement to all visitors in the galleries, events and learning spaces and any publicly accessible parts of the museum. Proactively assist with the management of crowded areas and queues and communicate effectively with large numbers of people. Ticketing, Donations and Sales Possess good knowledge of ticketing, membership, and retail offers, and be confident in selling exhibition tickets, asking for donations and gift aid, upselling membership, as well as retail and exhibition products to visitors. Undertak e accurate ticket checking at exhibition entrances using mobile scanning devices. Undertake reasonable additional administration duties to support the Visitor Experience service including updating membership accounts, facilitating group bookings, and responding to general visitor enquiries received by phone and email. Operations, Safety and Security Support daily operations by following existing policies and guidelines. Monitor any operational, safety or security issues that impact the public spaces of the museum, responding positively to these issues with visitors and report to the Visitor Experience management team. Be able to confidently undertake required duties as part of the museum's emergencies procedures.