Community Analyst

The Community Analysts are the frontline of support for DNC Tech data and tech products, offering strategic support to members of the Democratic data ecosystem including state parties, sister committees, and campaigns. In addition to external support, the Community Team provides valuable expertise and insights into the user experience to the rest of the DNC Tech Team, working closely with Product, Data, and Engineering teams. Responsibilities: Best in class user support. Answer and troubleshoot technical questions from users (Presidential and down ballot campaigns, state parties, sister committees) about our tools, products and datasets, via a customer support queue in Zendesk. Participate in a Community on call rotation to support users and stakeholders outside of business hours, as needed, and more regularly in even years. Team vision & management. Manage and mentor our Community Analysts who work to support our users every day. Develop and execute on short and longer term vision for the Community Team and individual team member professional development. Training & skills development. Partner with our product team on training, communication, and rollout of new features and datasets for our data warehouse and tech products. Facilitate virtual (and occasional in-person) training on complex technical concepts and tools to a wide range of technical expertise. Ensure documentation and usability of products. Maintain up-to-date and relevant documentation of DNC tech and data products and processes, including creating new content as necessary. State Party relationship management. Build collaborative relationships with state party data staff, including holding regular 1:1s, troubleshooting voter file issues, and responding to and advocating for state party needs. Intake and share user feedback and insights. Be a partner to our community of users, gathering feedback and identifying common problems that we can solve through automation or iteration. This team is responsible for facilitating a profound feedback loop between us and our community of users, in addition to ensuring our tools and products are well documented and utilized.

The Democratic National Committee (DNC), is committed to diversity among its staff, and recognizes that its continued success requires the highest commitment to obtaining and retaining a diverse staff that provides the best quality services to supporters and constituents. The DNC is an equal opportunity employer and it is our policy to recruit, hire, train, promote and administer any and all personnel actions without regard to sex, race, age, color, creed, national origin, religion, economic status, sexual orientation, veteran status, gender identity or expression, ethnic identity or physical disability, or any other legally protected basis. The DNC will not tolerate any unlawful discrimination and any such conduct is strictly prohibited.