Customer Service Manager

About You Do you aspire to inspire and develop a dynamic team? Do you enjoy solving problems with a wide range of colleagues? Is a customer excellence your passion? If so, this role is perfect for you to join us and make a difference. - You will champion opportunities to consistently improve customer experience - You will have experience of coaching and mentoring a team of customer service professionals - You will be emotionally intelligent, with an understanding and concern for others About The Role In this role you will…… - Be a natural people leader, supervising a team of customer service professionals dealing with a wide range of customer enquiries - Ensure that we consistently deliver high standards of service and hold strong relationships across the organisation - Help to identify and implement customer process and experience improvements We don't expect candidates to meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! To find out more about the role, take a look at the job description.

Here at the Mining Remediation Authority, we really are a great team to work with. We're united in our passion and commitment to make a better future for people and the environment in mining areas. We carry out a wide variety of essential services from responding to coal mining hazards, to keeping everyone and everything safe from mine water pollution. We are excited about what our future holds. Our work is helping to develop a new sustainable source of renewable energy for the UK. By harnessing the energy from mine water heat, we hope to play a key role towards helping the UK to meet net-zero emissions by 2050. We truly are a supportive organisation where we all live and breathe our values. We are inclusive, trusted and progressive in everything that we do.