Obtains blood specimens:
- Follows proper patient identification protocols
- Follows established blood collection protocols
- Utilizes straight needle during most venipunctures performed
- Fully competent in order of draw
- Checks tubes at time of collection for expiration dates
- Demonstrates a high level of skill resulting in minimal unsuccessful draws or recollects
- Demonstrates excellent knowledge of blood collection fundamentals including but not limited to anatomy, theory, and safety
- Understands special collection techniques including but not limited to ice, foil wrap, special tubes, and trace metals
- Follows proper collection protocol for blood cultures with minimal contamination
- Provides support for all departments in obtaining prior unsuccessful collections
- Performs daily, weekly, and monthly maintenance or safety checks as assigned
- May perform basic pre-analytic processing functions such as centrifuging or aliquoting samples as needed
Patient care:
- Uses name and title to introduce self to all patients
- Communicates the services being performed and what is needed from the patient
- Utilizes professional, medical terminology
- Uses empathy and de-escalation skills as needed when interacting with patients and navigating stressful situations
- Acts in accordance with The Christ Hospital Health Network mission, vision and values
Housekeeping:
- Keeps phlebotomy cart clean and free of food and beverages
- Keeps phlebotomy stock room area clean and organized
- Ensures cart is free from expired items
- Properly disposes of all trash and sharps in the appropriate containers
- Properly disposes of PHI
Productivity expectations:
- Prioritizes workload between routine, stat, and timed draws
- Performs first blood collection within 15 minutes of scheduled shift start time
- Ensures transit of samples to laboratory within 30 minutes of collection
- Ability to consistently perform five patient draws per hour when required by volume
Communication and clerical duties:
- Answers department phone(s) promptly and courteously, identifying self to caller
- Handles phone requests with minimal call transfers
- Checks and responds to all email and team communication boards regularly
- Ensures all required forms are filled out completely and accurately
- Completes all required training by assigned due date
- Effectively utilizes computer systems to look up patients and check order and draw status
Other duties and expectations:
- Collaborates with team members to assist in obtaining prior unsuccessful collections
- Ensures adequate coverage for lunch breaks via established department systems and procedures
- Performs training and provides feedback for new hires
- Assists co-workers in problem resolution
- Assists others after assigned duties are complete
- Performs all other duties as assigned.
KNOWLEDGE AND SKILLS:
REQUIRED SKILLS AND KNOWLEDGE: Ability to read and comprehend written information required; ability to effectively perform a variety of job duties in a stressful, fast paced environment required; Phlebotomy skills required; keyboarding skills preferred.
Ability to work while standing, bending or walking while pushing a cart for entire shift.
Superior time management, planning, and organization skills.
Excellent written and verbal communication skills.
Critical thinking skills to support quality decision-making.
Working knowledge of basic computer applications.
EDUCATION:
High school diploma or GED required; completion of formal phlebotomy training program or equivalent is required
YEARS OF EXPERIENCE: At least one year of phlebotomy experience in a fast paced environment preferred.
LICENSES & CERTIFICATIONS:
Phlebotomy certification preferred.