Description
Position Overview:
The Shelter Manager is a management-level position and a key member of the Operations Team at The Bridge Home (TBH). This role oversees daily shelter operations, ensures appropriate staffing and supervision of Shelter Advocate staff, and maintains a safe, respectful environment for clients and staff that aligns with TBH values.
The Shelter Manager is responsible for recruitment, scheduling, supervision, and ongoing training of shelter staff; ensuring compliance with applicable regulations and internal policies; providing on-call and emergency coverage as needed; and collaborating with other departments to support coordinated services and effective communication.
This position requires a strong supervisor and clear communicator with excellent organizational and time-management skills. The ideal candidate demonstrates adaptability, professionalism, collaboration, and a strong work ethic. The schedule primarily includes evening hours.
Duties and Responsibilities include:
Staff Supervision & Leadership
- Supervise, train, coach, and support shelter staff and interns in daily functions, including regular one-on-one meetings, team meetings, and performance feedback.
- Ensure staff understand and consistently apply TBH policies, procedures, and program expectations.
- Conduct hiring activities, performance evaluations, and participate in leadership team meetings.
- Foster a positive, collaborative team culture that promotes morale, accountability, and effective cross-shift communication.
Shelter Operations & Client Support
- Oversee daily shelter operations and provide regular on-site leadership presence.
- Support staff decision-making, troubleshoot client issues, and provide crisis intervention when needed, including determining when to involve additional staff, administration, or authorities.
- Perform Shelter Advocate duties as needed to ensure continuity of operations.
- Ensure accurate documentation of significant shift events and maintain required logs and records.
- Ensure confidentiality in accordance with all applicable policies and regulations.
Staffing, Scheduling & Coverage
- Oversee staffing levels, scheduling, vacation coordination, and coverage for missed shifts.
- Review and approve timecards as required.
Training, Safety & Compliance
- Lead onboarding and ongoing staff training, including crisis prevention, shelter policies, and safety procedures.
- Conduct required safety drills, including fire and tornado drills.
- Ensure shelter operations comply with grant requirements, regulations, and internal policies.
- Train staff on using the HMIS system.
Grant & Administrative Oversight
- Maintain HMIS certification
- Maintain knowledge of grants related to shelter programs, including reporting requirements, budgets, and benchmarks.
- Complete required grant reports and support funding compliance efforts.
- Assist the Director of Operations in reviewing operational reports, communications, and required documentation.
Community Engagement & Collaboration
- Coordinate with volunteers, vendors, consultants, and community partners as needed.
- Collaborate with operations, accounting, development, and executive teams to support shelter programming and organizational goals.
Other Duties
- Street Outreach Duties as needed.
- Perform other related duties as assigned.
Requirements
Qualifications:
· Strong analytical, critical-thinking, and problem-solving skills
· Valid in-state driver’s license required
· Proficient in Microsoft Office and other relevant computer applications
· Highly organized, detail-oriented, and able to manage time and priorities effectively
· Demonstrated ability to manage operations within established budgets
· Knowledge of TBH’s mission, programs, policies, and procedures
· Ability to supervise staff and interns while handling confidential and sensitive information appropriately
· Demonstrated cultural competence and ability to work respectfully with individuals from diverse backgrounds, including differences in race, gender, class, mental health, and lived experience
· Strong interpersonal and communication skills with the ability to build effective relationships
· High ethical standards, sound professional boundaries, and an approachable, respectful demeanor
Education and Experience:
· Bachelor’s degree in Human Services, Social Work, Psychology or related field is preferred.
· 3 years experience working with individuals in a emergency shelter environment or in a case management capacity.
· Experience working with one or more of the following: Veterans, individuals experiencing homelessness, mental health related issues, substance abuse, domestic violence, HIV/AIDS related issues, and with those living in poverty.
· Proven success in meeting and exceeding performance goals.
· Experience working in a team environment
Physical requirements and work environment: While performing the duties of this job, the employee is regularly required to use hands and fingers, feel, talk and hear.
- The employee is frequently required to sit, stand and walk.
- Work will be performed either in an office environment or in the field.
- Must be willing to travel as needed to perform job requirements.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position