Student Experience - Design Consultant

About The Apprentice Project (TAP)The Apprentice Project (TAP) is a Great Place to WorkⓇ certified, for-impact organization. We are determined to transform government & low-income schools by offering holistic development for all children. Our vision is to revolutionize education by fostering 21st-century skills through innovative and inclusive learning experiences.Our goal is to empower students from marginalized backgrounds in India. To achieve scale we use technology with AI and NLP-powered WhatsApp chatbot to build co-curricular electives to nurture creativity, self-confidence, and problem-solving abilities.Our flagship WhatsApp Chatbot, TAP Buddy, offers electives such as Visual and Performing Arts, Coding, STEM, and Financial Literacy.Currently, TAP is impacting over 34,000 students across ten states in India. TAP students display a 2x improvement in creativity and a 74% improvement in self-confidence. In 2024-25, TAP aims to work with 100,000 students across multiple states through various government partnerships.We are growing and looking to onboard passionate and go-getting talent. Join us to transform the lives of all children, one child at a time. Role SummaryLocation - RemoteTime Commitment - Full TimeCompensation - Rs. 500 per HourTime Commitment - 10 to 12 hours per weekKey Job AreasRole DescriptionLead the design and development of conversational flows for TAP Buddy, a WhatsApp bot designed to engage and assist students.Collaborate with product managers, developers, and other stakeholders to understand user needs and translate them into conversational experiences.Identify design problems and incorporate conversation design principles.Create user-friendly, engaging, and intuitive conversation flows in Hinglish that reflect TAP Buddy's friendly and enthusiastic persona.Develop conversation design best practices, including intent mapping, entity recognition, error handling, and fallback strategies.Conduct user research, A/B testing, and analysis to continuously optimize conversational designs based on user feedback and engagement metrics.Ensure all conversational elements align with the tone of voice guidelines established for TAP Buddy, ensuring a consistent, approachable, and supportive user experience.Monitor the performance of the conversation designs and make necessary adjustments to improve user engagement, response accuracy, and overall interaction satisfaction.Document all conversation designs and flows, ensuring clear communication with developers for seamless integration.Mentor junior conversation designers and contribute to the development of internal guidelines and design standards.

The Apprentice Project (TAP) is a Great Place to WorkⓇ certified, for-impact organization. We are determined to transform government & low-income schools by offering holistic development for all children. Our vision is to revolutionize education by fostering 21st-century skills through innovative and inclusive learning experiences.