Administration Manager

The Administration Manager – Hospitality Division will be responsible for managing overall administrative operations of the resort. This includes staff coordination, guest services oversight, facility management, vendor relations, compliance, and ensuring seamless daily functioning. The ideal candidate should be a strong leader with hospitality experience, problem-solving skills, and the ability to manage multiple operations effectively. Key Responsibilities: Strategic Leadership: - Align daily administrative operations with the company's hospitality vision. - Assist in setting short-term and long-term operational goals for the resort. - Recommend improvements to enhance operational efficiency and guest experience. Operational Management: - Oversee front desk, housekeeping, security, and maintenance teams. - Ensure all facilities and guest services run smoothly and meet quality standards. - Handle vendor coordination and service contracts for supplies, laundry, catering, etc. Team Leadership and Development: - Supervise, train, and motivate administrative and hospitality staff. - Conduct regular staff meetings to ensure smooth internal communication. - Assign duties, manage schedules, and evaluate staff performance. - Promote a culture of service excellence and professionalism. Guest and Client Relations: - Ensure superior guest experience by managing feedback, complaints, and expectations. - Maintain high standards of hospitality, cleanliness, and customer service. - Make sure client needs are met, especially in quality and timelines. - Coordinate VIP guest arrangements and event support if required. Compliance and Risk Management: - Ensure compliance with local laws, licenses, safety, and hygiene regulations. - Oversee audits, health and safety checks, and record-keeping. - Report and handle incidents, emergencies, or policy violations immediately. Financial Oversight: - Assist in budget planning and cost control for administrative expenses. - Monitor day-to-day spending, approve operational expenses, and minimize wastage. - Coordinate with accounts for billing, vendor payments, and financial reporting.

Arteva Group is a leading conglomerate with a dynamic presence across diverse industries including real estate, training & capacity building, hospitality, consulting & project management, BPO, museums, sales & marketing, business development, and resort project. Renowned for delivering innovative and transformative solutions, Arteva Group has established itself as a trusted partner in resort and private sector collaborations. With a commitment to excellence and sustainability, the organization continuously redefines industry benchmarks while fostering growth, innovation, and inclusivity. Welcome to Ananda Resort – a perfect getaway on the highway, offering comfort, luxury, and nature all in one place. With 24 elegant cottages with a swimming pool and 16 exclusive cottages with private pools, your stay is sure to be relaxing and memorable. Enjoy delicious multi-cuisine meals at our highway dining, explore beautiful landscaped yards, fountains, open parks, and kids' play areas. From camping and bonfire nights to a fully equipped clubhouse and banquet hall for weddings and events – Ananda Resort has it all for a perfect holiday or celebration.