Senior Associate, Tech Product Rollout, Economic Inclusion Program

About The/NudgeThe/Nudge is an action institute building resilient livelihoods to alleviate poverty. We work with women, farmers, tribals and youth on rural development, agriculture, skilling and economic inclusion, along with 15+ central and state government partners.Our economic inclusion journey for 25 million Indians, has reached 10 states with $250M of government funding to cover 1.25M people. Our incubator, accelerator and grand challenges have supported 200+ social entrepreneurs including 17 Forbes 30U30, 3 EarthShot Prize winners, 1 Time Magazine cover and more.Set up with support from 90+ eminent philanthropists , 40+ corporates and 15+ foundations including Gates, Mackenzie Scott, Vinod Khosla, Nandan Nilekani, Tata Trusts, Skoll, Meta, LinkedIn, HDFC, Mphasis, KPMG and L'Oreal, we are contributing towards a "poverty-free India, within our lifetime".What are we solving for?We are solving for households in poverty who are also financially and socially vulnerable through a targeted, multi-faceted, and sequenced model called the graduation approach, which has demonstrated that we can durably pull households out of poverty.At The/Nudge Institute, we have been piloting this program for the past 3 years and are now scaling it across multiple states. Our purpose is to enable the most excluded individuals to become contributing members of the economy. We will Enable the government to adopt the program by providing research, design, and implementation supportContinue to iterate on the program design to create impact at scale through our own implementation efforts Support more NGOs in adopting the graduation approach by offering technical expertise and capacity buildingBuild evidence on the graduation approach to nudge governments to adopt at scaleDevelop technology solutions that enable NGOs and governments to adopt and implement the program at scale and with qualityPosition OverviewSarathi is a national technology platform for implementing and monitoring Economic Inclusion Programs (EIP) based on the Graduation Approach. As the platform scales across multiple states, we are looking to onboard a dedicated product rollout & support associate who will play a critical role in ensuring smooth user experience, timely resolution of field issues, and robust support operations.The role sits at the intersection of tech, field operations, and user support — ideal for someone who thrives in a fast-paced, impact-focused environment and is excited to be a part of scaling a national public tech product.What will you do?Field Support & Issue Resolution: Act as the first point of contact for user-reported issues from state teams; triage, troubleshoot, and coordinate with tech teams for resolution.Rollout Coordination: Track and support implementation timelines across states; ensure adherence to rollout protocols and readiness checklists.User Communication & Engagement: Maintain proactive communication with field teams through support channels (Slack, WhatsApp, Jira); provide timely updates, clarifications, and usage guidance.User Feedback Management: Collect, document, and synthesize user feedback to inform product improvements and roadmap planning.Monitoring & Reporting: Track issue trends, adoption metrics, and support performance; flag risks and generate periodic reports for internal and external stakeholders.User Training: conduct user training and refreshers for new modules as requiredWith 5+ states live and plans for national rollout in next 1 year, this role will ensure our users on the ground are heard, supported, and successful, while the team maintains momentum on feature development and adoption.You'll help turn Sarathi into a responsive, user-first product with the potential to transform rural livelihoods at scale.

The/Nudge is an action institute building resilient livelihoods to alleviate poverty. We work with women, farmers, tribals and youth on rural development, agriculture, skilling and economic inclusion, along with 15+ central and state government partners.