TVC - Health Care Advocate (Veterans Services Representative I)

As a member of the Texas Veterans Commission (TVC) Health Care Advocacy Department (HCAD), this position will act as a liaison between veterans and the U.S. Department of Veteran Affairs (VA) to resolve access issues involving VA health care related services. This position also serves as the liaison between the patient advocates, patients, staff, and the community regarding the patient experience, patient rights, and advocacy, while assisting patients in understanding their rights and their responsibilities. Performs review of issues and concerns shared by veterans and family members while working with management and employees of the VA to facilitate resolutions. Work may involve contacting veterans and family members to gather all pertinent information, working closely with VA Patient Advocates and VA personnel, as well as thoroughly documenting and tracking all facilitated activity. Performs outreach functions to promote program and agency services.

TEXAS VETERANS COMMISSION